Experience

La Résidence Phou Vao, A Belmond Hotel

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• Guest Experience Manager

  • Jan 2023 - Present



Margarita Hotel

• Front Office Manager

  • May 2021 - Oct 2022

  Support, train, and supervise front office staff.Ensure that all customer-related tasks are handled accurately and on time to improve guest's experience.Handle customer complaints and special requests.Schedule staff shifts and manage other HR-related tasks.Maintain an orderly appearance throughout the reception area.Monitor stock and ordering office supplies, including stationery and information leaflets.Prepare monthly management reports on customer feedback, bookings, and cancellations.Manage the departmental budget.Update files and records.Enforce all cash-handling, checking, and credit procedures.



Grand Hotel Europe

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Apr 2011 - Apr 2021

  Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP GuestsMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards andcash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility for the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Hotel manager / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct annual and mid-year Appraisals with Team MembersConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssist other departments, as necessary



Chamber of Commerce and Industry Saint Petersburg

• Legal Translator

  • Mar 2010 - Mar 2011

  Professional translation of contracts, legal documents and related Professional translation of contracts, legal documents and related



Election Commission of Saint Petersburg region

• Assistant to the chief of department of territories

  • Jul 2009 - Feb 2010

  Documents preparation, related to holding of election.Analysis and translation of foreign legislation Documents preparation, related to holding of election.Analysis and translation of foreign legislation



American Pool Management

• Lifeguard, CPO, Assistant Manager

  • May 2008 - Oct 2008

  Lifeguard duties, managing the resort facility, pools maintenance Lifeguard duties, managing the resort facility, pools maintenance