Experience

Lider Construction

• United Kingdom
• Construction
• 1 - 100 Employee

• Junior Business Analyst

  • Jan 2021 - Dec 2022

  • Conducted data analysis and generated reports to provide insights into business performance and trends. Contributed significatively in terms of creation of Power BI project to track live projects and have a good understanding in which phase the projects are (helped the company to manage employees more efficiently). • Collaborated with cross-functional teams to identify process inefficiencies and implemented process improvements to increase operational efficiency and reduce… Show more • Conducted data analysis and generated reports to provide insights into business performance and trends. Contributed significatively in terms of creation of Power BI project to track live projects and have a good understanding in which phase the projects are (helped the company to manage employees more efficiently). • Collaborated with cross-functional teams to identify process inefficiencies and implemented process improvements to increase operational efficiency and reduce costs. • Prepared and presented reports and presentations to senior management to communicate findings and recommendations. • Conducted market research and analysed industry trends to identify potential growth opportunities for the company (helped the company to identify new techniques of glass replacement which helped the company to work more efficiently). Show less • Conducted data analysis and generated reports to provide insights into business performance and trends. Contributed significatively in terms of creation of Power BI project to track live projects and have a good understanding in which phase the projects are (helped the company to manage employees more efficiently). • Collaborated with cross-functional teams to identify process inefficiencies and implemented process improvements to increase operational efficiency and reduce… Show more • Conducted data analysis and generated reports to provide insights into business performance and trends. Contributed significatively in terms of creation of Power BI project to track live projects and have a good understanding in which phase the projects are (helped the company to manage employees more efficiently). • Collaborated with cross-functional teams to identify process inefficiencies and implemented process improvements to increase operational efficiency and reduce costs. • Prepared and presented reports and presentations to senior management to communicate findings and recommendations. • Conducted market research and analysed industry trends to identify potential growth opportunities for the company (helped the company to identify new techniques of glass replacement which helped the company to work more efficiently). Show less



EuroBic

• Portugal
• Banking
• 200 - 300 Employee

• Customer Advisor

  • Apr 2016 - Jun 2017

  • Identified Wealth Management, Business, Savings, Borrowing and Housing unstated needs, referring clients to Personal Wealth Advisors, Mortgage Advisers and Banking Consultants, whilst delivering an expert, quality-driven customer experience. • Effectively built client relationships – proactively contacted clients with potential needs to be fulfilled, considerably increasing number of customers seen in branch on a weekly basis by 37%. • Autonomously managed portfolio of ‘Bank Manager… Show more • Identified Wealth Management, Business, Savings, Borrowing and Housing unstated needs, referring clients to Personal Wealth Advisors, Mortgage Advisers and Banking Consultants, whilst delivering an expert, quality-driven customer experience. • Effectively built client relationships – proactively contacted clients with potential needs to be fulfilled, considerably increasing number of customers seen in branch on a weekly basis by 37%. • Autonomously managed portfolio of ‘Bank Manager Clients’ – increased customer engagement with the branch by achieving 93% effectiveness on meetings booked in branch for clients I spoke with. • Implemented an innovative waiting log model to make a positive impact on customers’ waiting experience in branch – reduced walk-in enquiries waiting time to an average of 3 minutes per customer from an average of over 8 minutes. Show less • Identified Wealth Management, Business, Savings, Borrowing and Housing unstated needs, referring clients to Personal Wealth Advisors, Mortgage Advisers and Banking Consultants, whilst delivering an expert, quality-driven customer experience. • Effectively built client relationships – proactively contacted clients with potential needs to be fulfilled, considerably increasing number of customers seen in branch on a weekly basis by 37%. • Autonomously managed portfolio of ‘Bank Manager… Show more • Identified Wealth Management, Business, Savings, Borrowing and Housing unstated needs, referring clients to Personal Wealth Advisors, Mortgage Advisers and Banking Consultants, whilst delivering an expert, quality-driven customer experience. • Effectively built client relationships – proactively contacted clients with potential needs to be fulfilled, considerably increasing number of customers seen in branch on a weekly basis by 37%. • Autonomously managed portfolio of ‘Bank Manager Clients’ – increased customer engagement with the branch by achieving 93% effectiveness on meetings booked in branch for clients I spoke with. • Implemented an innovative waiting log model to make a positive impact on customers’ waiting experience in branch – reduced walk-in enquiries waiting time to an average of 3 minutes per customer from an average of over 8 minutes. Show less



Santander Consumer Finance S.A., Sucursal em Portugal

• Portugal
• Banking
• 100 - 200 Employee

• Internship

  • Apr 2015 - Aug 2015

  • Drafted credit scoring reports and evaluated clients’ eligibility for borrowing, to report to both Personal and Business Account Managers • Market analysis on Portuguese companies operating in high exporting industries such as wine, olive oil and cork production to be reported to Branch Manager. • Collaboratively worked with colleagues processing client data for loans - Personal and Business Loans, Mortgages, Leasing, Credit Cards, Overdrafts • Supported Business Account Managers in… Show more • Drafted credit scoring reports and evaluated clients’ eligibility for borrowing, to report to both Personal and Business Account Managers • Market analysis on Portuguese companies operating in high exporting industries such as wine, olive oil and cork production to be reported to Branch Manager. • Collaboratively worked with colleagues processing client data for loans - Personal and Business Loans, Mortgages, Leasing, Credit Cards, Overdrafts • Supported Business Account Managers in meetings providing financial reports analysis and background research on clients, to help them make more informed decisions • Attended Branch Manager business client meetings, understanding their needs and challenges, finding new ways to do business in a more efficient and sustainable manner. Show less • Drafted credit scoring reports and evaluated clients’ eligibility for borrowing, to report to both Personal and Business Account Managers • Market analysis on Portuguese companies operating in high exporting industries such as wine, olive oil and cork production to be reported to Branch Manager. • Collaboratively worked with colleagues processing client data for loans - Personal and Business Loans, Mortgages, Leasing, Credit Cards, Overdrafts • Supported Business Account Managers in… Show more • Drafted credit scoring reports and evaluated clients’ eligibility for borrowing, to report to both Personal and Business Account Managers • Market analysis on Portuguese companies operating in high exporting industries such as wine, olive oil and cork production to be reported to Branch Manager. • Collaboratively worked with colleagues processing client data for loans - Personal and Business Loans, Mortgages, Leasing, Credit Cards, Overdrafts • Supported Business Account Managers in meetings providing financial reports analysis and background research on clients, to help them make more informed decisions • Attended Branch Manager business client meetings, understanding their needs and challenges, finding new ways to do business in a more efficient and sustainable manner. Show less