Customer Success Manager

• Apr 2022 - Present

CX Cloud Customer Success Manager

• Sep 2021 - Apr 2022

Senior Program Manager - Team Leader

• Jul 2017 - Aug 2021

Lead on internal processes for upsellsProactively screen deals for roadblocks and track deal progressOwn and manage programs on knowledge sharing and skills development working closely together with other members of the staff, team leads and senior managementIntegrate with sales team and sales management to gain understanding of business priorities and challengesEnable and coach the team to execute and to align with sales priorities and to exceed sales targetsAct as a bridge between the sales team and various other supporting functions (GSC, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation)Communicate activity metrics to sales managementHold internal and external team training on processesActively participate in developing new tools and processes Show less

Support Renewals Representative II

• Jan 2015 - Jun 2017

Responsible for ensuring the renewal of Support Services Contracts for existing customers and handling any resulting queries that the customers may have within EMEA top accountsCreate and maintain a strong business relationship with existing customersEducate customers on e-business practices and any associated contractual implicationsAccurately forecast business targets and opportunities in territoryBring in as much revenue as possible in order to achieve and overachieve sales targets Show less

Partner Business Consultant

• Jun 2014 - Dec 2014

Work as an integral part of the extended sales team into the partner base including close cooperation with ChannelManagers, Oracle Direct Team, Sales Representatives and Value-Added DistributorsManagement of entire partner development life cycle for new partners coming through acquisition to hand them over toChannel Sales for future sales development.Adapt company proposition to specific partner needsIdentify and nurture high impact partners within portfolio to supply tomorrow’s active, profitable partner baseEnsure relationships and links are strong with the sales forceIncrease partner loyalty and lifetime valueDevelop partner competence and readiness by undertaking the required training investment and associatedspecializationsIdentify and grow newly recruited partner potential and develop their competenceConduct outbound marketing campaigns; follow-up on progress & initiate corrective actions needed to achieve campaignSupport the roll-out and execution of local, regional and global events and initiatives Show less

Customer Advisor

• Jan 2012 - Jun 2014

Manage a multi-product line business portfolio Gain an accurate global view of the business Gain valuable knowledge of products and services Ensure relationships and links are strong with the sales force/product lines Effective and assure support and after-sales support Manage and review the daily flow in order to keep commitments to our partners Manage a multi-product line business portfolio Gain an accurate global view of the business Gain valuable knowledge of products and services Ensure relationships and links are strong with the sales force/product lines Effective and assure support and after-sales support Manage and review the daily flow in order to keep commitments to our partners