Experience

Class Technology Solutions Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Engineer

  • Aug 2020 - Present

  Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a so;ware library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school’s disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet Follow instructions to run basic network monitoring reports or utilities To do regular checks on our client systems



LCW: Leading the future of unscheduled care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Support Technician

  • Sep 2019 - May 2020

  • Provide day to day support for all software used within LCW, including Windows 10 Enterprise, Citrix XenApp 7.6, Windows Server 2012R2 and hosted clinical and telephony systems • Provide day to day support for all hardware used within LCW, including Dell workstations, monitors and peripherals, Siemens handsets, mobile telephones and laptops. • Ensure that all LCW assets are encrypted and have the latest versions of anti-virus and spyware detection systems in place. • Ensure that damaged or broken equipment is returned to the appropriate organisation for repair or replacement and once repaired / replaced ensure that it is returned to service within the organisation. • Ensuring that LCW has a suitable amount of spare components available at all times to ensure that there will be little or no lowering in the standard of service LCW offers should a communications component fail. • Undertake the replacement of certain IM&T related equipment either directly or under the supervision of systems suppliers. • Maintain an electronic asset register and ensure that all LCW IM&T equipment is listed on such a register in conjunction with the IM&T Manager • Contribute to and maintain IM&T and Telephony related risks on the LCW organisational risk register. • Log all support and incidents within a helpdesk system, ensuring that all relevant details are entered. • Provide user acceptance testing processes to ensure new systems and configurations are correct and fit for purpose. • Provide user and technical testing process for all new equipment prior to operational use of such equipment.



Everest Marketing LTD

• Support Technician and Office Administrator

  • May 2015 - Sep 2019

  • Managing the installation of desktop computers and peripherals • Conducting the testing requirements on all network connections • Installing windows, software applications, internet browsers and firewalls • Visiting sites to install Point of Sale (POS) retail software • Ensuring there was optimal connectivity across all establishments • Troubleshooting any technical issues that arose • Monitoring the logistical progression of orders and evaluating the processes to ensure efficient and robust procedures were in place • Producing stock control and inventory reports to assess the movement of stock • Managing the supplier accounts and ensuring all invoices were paid on time • Conducting intricate analysis on expenditure to make sure budgets were adhered to • Monitoring project cashflows in accordance to the set project budgets • Preparing weekly event reports • Ensuring all premises received efficient and excellent maintenance standards • Controlling the employees travel expenses



Food Partners Ltd

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Returns Administrator

  • Jun 2014 - Mar 2015

  • Processing all returns on the internal systems • Efficiently responding to any colleague or customer enquiries • Processing orders from a variety of platforms including export, Salesforce, Web, EDI, faxes and calls • Ensuring all key performance indicators (KPI’s) were achieved • Managing the errors databases and recording the outcomes • Handlin the promotional orders • Conducting all the sales administration requirements • Providing support to all other departments where required



Maka Marketing

• Customer Service Representative

  • May 2013 - Jun 2014

  • Provided high-level customer service recognising standards and empowerment to deliver total customer satisfaction. • Developed a strong client and customer relation by understanding individual needs. • Identified administrative inefficiencies and implemented improved systems. • Provided high-level customer service recognising standards and empowerment to deliver total customer satisfaction. • Developed a strong client and customer relation by understanding individual needs. • Identified administrative inefficiencies and implemented improved systems.



Zymond Advertising Ltd

• CUSTOMER SERVICE & OFFICE ADMIN

  • Sep 2010 - Mar 2013

  • Project managed client’s orders from start to finish including estimating deadlines, scheduling and supervising production stages. • Handled high-volume design imports processes; external supplier relations, contracting/price negotiations, placing product orders, verifying graphics and mock-ups. • Managed marketing activities including creating and updating company website, • e-marketing campaigns, promotions and analysing site evolution feedback. • Organised company participation at selected fairs and exhibitions.