Project Manager

• Sep 2021 - Present

Sales and Marketing Support Giant Europe B.V.

• Oct 2020 - Sep 2021

- Act as a senior contact between Giant Europe and customers- Forecast and track key account metrics (quarterly sales results, annual forecasts, quota plans)- Maintain and develop existing customers through high levels of service to expand and strengthen the relationship- Coordinating multiple, simultaneous projects across our portfolio, by managing the timelines, priorities and expectations- Facilitate and foster strong working relationships with marketing, sales and product teams- Organizing seminars and webinars, as well as regular partner/customer meetings- Police brand guidelines by ensuring general compliance - Compose, edit and post content on the company’s websites and social media accounts- Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) Show less

Account Manager After Sales at Giant Europe Manufacturing B.V.

• Sep 2019 - Sep 2020

- Serve as the lead point of contact for all customer account management matters- Build and maintain long-term relationships with customers within Giant Group accounts- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- Ensuring the timely and successful delivery of our products according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Show less

Account Manager Internal Sales at Giant Europe Manufacturing B.V.

• Jul 2017 - Sep 2019

- Processing purchase orders of OEM bicycle manufacturing- Responsible for ensuring correct product data is processed and stored correctly in back-end systems- Forecasts management and supply chain optimization - Data collecting, analysis and reporting to the account manager- Handling fulfilment of purchase orders with customers within Giant Group accounts- Present sales reports to the management team

Logistics Coordinator at Giant Europe Manufacturing B.V.

• Jun 2016 - Jul 2017

- Taking care of the administrative work of inbound and archiving documents- Solving problems between order picking and assembly according to the applicable instructions- Checking the quality of work delivered in accordance with the applicable instructions- Conducting both theoretical and practical training to existing and new employees - Developing operating strategies, plans or procedures- Create and submit daily reports on operational issues

Assistant Sales Manager

• Jun 2015 - Jun 2016

- Maintain customer satisfaction through superior service - Adhere to company guideline and procedures - Stay up to date with merchandise, especially new products - Receive and unload new shipments - Prepare and send various flower bouquets and arrangements - Maintain customer satisfaction through superior service - Adhere to company guideline and procedures - Stay up to date with merchandise, especially new products - Receive and unload new shipments - Prepare and send various flower bouquets and arrangements