Experience

F6S

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Technical Writer

  • Apr 2022 - Present



Plai Digital

• Romania
• Advertising Services

• Product Developer

  • Nov 2017 - Mar 2019

  Main responsibilities:- researching and analysing markets to identify curent or future trends and customer needs- researching existing products on the market that may address the identified needs- researching consumer feedback and identifying possible improvements or niches- creating customer profiles- creating a product that answers to an identified need- collaborating with the copywriting department in order to create a coherent and effective marketing strategy- organising and coordinating research teams and creating frameworks within which data gathering and analysis would be more efficient and effective- collaborating with the customer support department in order to get feedback on products and come up with further improvements so as to ensure maximum satisfaction

• Customer Support Specialist

  • Nov 2016 - Oct 2017

  Main responsibilities:- providing support to customers via email regarding the company's products- facilitating communication with customers and improving overall process by creating "canned" messages- creating reports based on customer feedback and send them to the appropriate departments to help with the improvement of products and the customers' overall experience



University of Limerick

• Ireland
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jun 2016 - Nov 2016

  Main responsibilities:- provided assistance to the head of the psychology department by organising student files, setting up meetings with students or professors within the faculty- provided research for classes or various projects that the teachers were doing- helped create a digital library in order to organise the extensive bibliography needed for classes- participated and helped organise department activities such as international conferences Main responsibilities:- provided assistance to the head of the psychology department by organising student files, setting up meetings with students or professors within the faculty- provided research for classes or various projects that the teachers were doing- helped create a digital library in order to organise the extensive bibliography needed for classes- participated and helped organise department activities such as international conferences



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Mar 2013 - May 2014

  Main responsibilities:- provided support by telephone to USA citizens that were Sprint customers or were looking to become Sprint customer- handled inquiries about technical issues, mobile and data plans, order status requirements, placing new orders or any other general or more specific inquiries regarding Sprint products- wrote reports after each call in order to have a clear record on what the issue presented was and what the agreed upon resolution was- followed company procedures and processes in order to facilitate any and all interactions with customers to ensure that a positive resolution was met and company targets were fulfilled



Private Employer

• Private Tutor

  • Jan 2013 - Apr 2014

  Main responsibilities:- private tutoring for Syrian children (ages 6-9)- created interactive lesson plans in Romanian and English- provided additional support in understanding lessons which were taught within the school that the children were enrolled in- focused on improving language skills (reading, writing, listening, conversation) but also cultural understanding Main responsibilities:- private tutoring for Syrian children (ages 6-9)- created interactive lesson plans in Romanian and English- provided additional support in understanding lessons which were taught within the school that the children were enrolled in- focused on improving language skills (reading, writing, listening, conversation) but also cultural understanding