Experience

ServerHouse

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Data Center Engineer

  • Oct 2020 - Present



Kew Green Hotels

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Duty Manager and Reception Supervisor

  • Jun 2014 - Oct 2020

  Managing third parties payments and developing a trustful relation with our partners;Reviewing arrival report and reservation booked daily; Responsible for implementation of policies and procedures;Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable;Ensuring special handling of repeats guest and very VIP guest;Reviewing no-show and cancelled reservations and processes charges according to hotel’s policyHandling complaints from all Hotel Departments;Dealing with any unexpected events (incidents, accidents, fire);Basic technical support for Reception and Reservation team (printers, PC, phones, tablets)



Cathedral Hotel

• Reception Manager

  • Aug 2013 - Jun 2014

  Developing business by starting contracts with new partners and adding new channels; Responsible for implementation of policies and proceduresOffering excellent customer service experience by communicating via email, phone or face to face;Organising and allocating daily tasks to Reception staff.Resolving organisation's problems and implementing new solutions;Promoting the company by creating newsletters, flyers, etc;Organising group bookings and business events;Filling administration and office tasks



Personal Broker Cluj

• Financial Services

• Finance Broker

  • Feb 2009 - Jun 2013

  Organising my personal customer files and my schedule; Contacting people on the phone and establishing meetings; Identifying customers’ needs and selling the best product or service (mortgage, pension, home insurance, life insurance, car insurance);Family financial planning, money management advice;Achieving monthly targets by dealing with companies and individual clientsWorking in a lucrative environment.