Experience

ialoc

• Romania
• Food and Beverage Services
• 1 - 100 Employee

• Head of Operations

  • Oct 2022 - Present

  In my capacity as Head of Operations, I lead a dynamic team responsible for various critical functions within the organization. These include:1. Invoicing and billing: Ensuring timely and accurate invoicing processes to maintain a healthy cash flow and support financial stability.2. Debt collection: Implementing effective strategies to recover outstanding debts while maintaining positive customer relationships.3. Process optimization: Continuously refining operational processes to improve productivity.As Head of Operations, my vision is to foster an environment of innovation and efficiency. By building strong partnerships with stakeholders and empowering our team members, I am confident that we will continue to drive organizational growth and success. Show less

• Customer Support Specialist

  • Jul 2021 - Oct 2022

  In my part-time capacity as a Customer Support Specialist, I have the privilege of being one of the first points of contact for our valued customers. I take great pride in assisting them with their inquiries, resolving issues, and ensuring they receive top-notch support throughout their journey with our company.1. Responding promptly and courteously to customer queries through various channels, such as phone, email, and chat.2. Resolving customer issues effectively and efficiently, ensuring their satisfaction and loyalty to our brand.3. Identifying patterns in customer feedback and proactively suggesting process improvements to enhance customer satisfaction.I find immense joy in going the extra mile for our customers, and I believe in the power of empathy and active listening. By truly understanding their needs, I have been able to:1. Improve customer retention rates by addressing concerns and providing personalized solutions.2. Foster positive customer relationships, leading to increased customer loyalty and referrals.3. Contribute to the growth of our customer base. Show less



Biotrend Plus SRL

• Romania
• Biotechnology Research
• 1 - 100 Employee

• Sales Manager

  • Jun 2022 - Dec 2022

  As a full-time Sales Manager, my mission was to lead a high-performing sales team and contribute to the company's overall growth. Beyond managing sales targets, I actively engaged in various critical operational aspects, such as invoicing, contracts, accounting, and order processing. In my role as Sales Manager, I wore multiple hats to ensure seamless business operations and exceptional customer experiences. My core responsibilities encompassed: 1. Collaborating with finance and accounting departments to streamline invoicing and payment processes. 2. Overseeing contract negotiations, ensuring compliance, and mitigating potential risks. 3. Collaborating with operations and logistics to streamline order processing and delivery. I believed that success lay in a strong sales strategy backed by data-driven insights. By implementing innovative sales techniques and fostering a customer-centric approach, I achieved significant results, including: 1. Cultivating strong client relationships and repeat business opportunities, leading to increased customer retention rates. 2. Identifying untapped market segments and creating tailored sales initiatives to maximize revenue potential. Show less