Stock Market Trader

• Jul 2019 - Present

Luxury Retail Manager

• Jan 2017 - Present

Main responsibility is team management( 30+) and people development, while ensuring guest experience and operational excellency. Being an Ambassador for the luxury brands such as Cartier, Bulgari, IWC, Panerai, Hublot etc., we carry onboard and inspiring a vision for the team to follow. Driving performance and ensuring proactively talent pipeline by people’s development into specialist’s role, recruiting the right profiles and professional growth by implementing development… Main responsibility is team management( 30+) and people development, while ensuring guest experience and operational excellency. Being an Ambassador for the luxury brands such as Cartier, Bulgari, IWC, Panerai, Hublot etc., we carry onboard and inspiring a vision for the team to follow. Driving performance and ensuring proactively talent pipeline by people’s development into specialist’s role, recruiting the right profiles and professional growth by implementing development plans.Optimizing boutique’s performance by increasing sales achievements and profitability, while monitoring the KPIs.Inspiring the team to implement the company’s credo and drive the essentials in building quality guest relationships while developing a guest portfolio.Implementation of unique service experiences inside the boutiques with highly professional guests service.Royal Caribbean & Norwegian Cruise Line Show more Show less

Assistant Retail Manager

• Jun 2015 - Dec 2016

- Identification and development of potential revenue-generating events and policies to reach and exceed the targets set by the company;- Ensuring correct implementation of company’s procedures regarding advertising, promotions, marketing and merchandising;- Managing, training and development of the shops’ team to maximise results and meet the company’s standards of quality and targets;- Ensuring constant stock control through adherence to established protocols and development of… - Identification and development of potential revenue-generating events and policies to reach and exceed the targets set by the company;- Ensuring correct implementation of company’s procedures regarding advertising, promotions, marketing and merchandising;- Managing, training and development of the shops’ team to maximise results and meet the company’s standards of quality and targets;- Ensuring constant stock control through adherence to established protocols and development of additional loss-prevention protocols where needed;- Development of project plans and organising own and staff’s workload on a weekly time scale;- Interpreting sales data to plan and implementing actions to enhance any revenue-generating opportunity;- Monitoring passengers’ trends and requests to update the company’s offer to the guests’ demand Show more Show less

Assistant Sales Manager

• Jun 2013 - Jun 2015

• Maintain daily record of all transactions and generate reports for Shop Manager;• Train staff to deliver outstanding customer service;• Maintaining and supervising the appearance of the shops that they are clean and tidy at all times;• Observe stock level are that they are between normal limits and the staff is taking care of the stock rotation; • Analyse marketing information and translate it into strategic plans for guests;• Investigate and resolve customers’ issues and… • Maintain daily record of all transactions and generate reports for Shop Manager;• Train staff to deliver outstanding customer service;• Maintaining and supervising the appearance of the shops that they are clean and tidy at all times;• Observe stock level are that they are between normal limits and the staff is taking care of the stock rotation; • Analyse marketing information and translate it into strategic plans for guests;• Investigate and resolve customers’ issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner;• Capable of understanding detailed business process and procedures and ewiting accurate reports through the detailed analysis of data;• Organising seasonal promotions and events and supervision and prompt reply of the e-mails;• Keep a good cooperation with colleagues from other departments;• Maintaining a clear and correct information in the Liquor & Tabaco database for Customs off-shore; • Report daily sales and writing reports for Head Office; • Supervising the process of the cycle counts and spot-checking the results. Show more Show less

Assistant Marketing and Sales Manager

• Feb 2013 - May 2013

Reservations Agent

• Apr 2012 - Feb 2013

Economic adviser

• Sep 2010 - Apr 2012

• In charge of maintaining relationships with customers from the portfolio;• Making drafts of offers for goods and services, assists customers and potential customers in technical and commercial premises;• Participate in business meetings with suppliers, customers, financial institutions and government institutions in the country and abroad;• Developing and implementing reporting and quality systems;• Identifying recruitment needs and participate in the… • In charge of maintaining relationships with customers from the portfolio;• Making drafts of offers for goods and services, assists customers and potential customers in technical and commercial premises;• Participate in business meetings with suppliers, customers, financial institutions and government institutions in the country and abroad;• Developing and implementing reporting and quality systems;• Identifying recruitment needs and participate in the selection;• Integration and management development of the company. Show more Show less