Experience

e-integration GmbH | Esker EDI Services
• Germany
• IT Services and IT Consulting
• 1 - 100 Employee
• EDI Consultant

  • Aug 2020 - Present


Basware

• Finland
• Information Technology & Services
• 700 & Above Employee

• EDI Solution Consultant

  • May 2017 - Aug 2020

  - analyzing the EDI requirements of the customers- setting up customer mapping into the expected output data format- establishing connections between the internal interface and customer's ERP- documentation of the EDI processes for orders, invoices, shipping notifications- fixing the structure and content of different data formats- managing change requests on the existing structured data templates

• Support Consultant

  • Apr 2015 - May 2017

  - handling escalations including regular progress calls with the customer and coordinating internally with different teams for prompt resolution of issues- actively involved in projects: participating and offering status updates to the customer during the weekly calls and monitoring regularly the list of open issues- organizing and providing training for the newcomers in the 1st line service desk- continuous improvement of the day-to-day work. Identifying improvement opportunities and providing suggestions to line management- keeping the knowledge base up-to-date and publishing new articles- handling cases escalated by the 1st line service desk: troubleshooting, researching solution and providing solid answers easily understood by customers; escalating to other teams if the problem couldn’t be handled in the 2nd line- identifying and reporting bugs, escalating to product management for confirmation Show less

• Support Specialist

  • Oct 2013 - Apr 2015

  - logging customer’s incidents using 2 different ticketing systems: setting correct priority, category and escalating to the next responsible team if the issue couldn’t be solved in the 1st line.- taking inbound customer calls and making outbound calls for offering status updates to the customer- maintaining communication towards customer by providing user friendly updates- documenting often occurring cases in the internal knowledge base- identifying improvement areas (recurring issues that are causing a significant number of incidents) Show less



GENPACT

• United States
• Insurance
• 1 - 100 Employee

• Operational Buyer

  • Jan 2013 - Oct 2013

  - Procure to Pay activities performed for one of the top companies in the Insurance field (Indirect Procurement) - analysis of Purchase Requisitions with regards to their compliance with the internal policies of the company - negotiation and price determination with suppliers - Purchase Order creation and reporting - Expedite purchase orders and daily updates and tracking - vendor Master Data Management in SAP MM - helpdesk activities (assisting users in creating purchase requisitions, offering status updates with regard with the processing of their requisitins in Ariba Buyer tool) Show less



Freelance Translation

• United Kingdom
• Translation and Localization
• 100 - 200 Employee

• Freelance Translator and Interpreter for Romanian and German

  • Oct 2010 - Jan 2013

  Freelance Translator and Interpreter for Romanian and German Translation fields and topics: -Technology (information technology, engineering, construction, safety engineering, general engineering) - Business (marketing, corporate communication, export, PR, general economic and financial issues) - Legal translations - SAP translations (SAP system related translations, SAP offline documentation and training materials) Freelance Translator and Interpreter for Romanian and German Translation fields and topics: -Technology (information technology, engineering, construction, safety engineering, general engineering) - Business (marketing, corporate communication, export, PR, general economic and financial issues) - Legal translations - SAP translations (SAP system related translations, SAP offline documentation and training materials)



GUENTHER COMPANY

• United States

• Assistant Manager and Translator

  • Aug 2008 - Oct 2010

  -Providing support for the manager by the company’s activities in Romania and Germany -Translation of business documents and interpreting in all appointments, including at the notary -Office management (coordination of appointments, correspondence, documentation filing, etc.), accounting preparation (input and output invoices) -Participating at the recruitment process (organizing and sometimes conducting interviews) -Support by the acquisition of customers, contact person for customers and authorities (tax office, employment office, etc), internet research and preparation of commercial information Show less