Experience

MandA DREAMS

• Japan
• Hospitality
• 1 - 100 Employee

• Managing Director

  • Jan 2019 - Present

• Director Of Operations

  • Jan 2017 - Jan 2019

  MandAは１５年以上シンガポール、バリ島、日本、バーレーン、アブダビ、クルディスタン、ドーハ、セイシェルでホスピタリティ業界に携わったカップルが人々を幸せにすることによって、幸せになりたいと夢見て始めた会社です。M&Aはコンシェルジュの世界的な組織であるレ・クレドールの正会員で、広報・渉外を務めたこともあります。MandAはホテル、レストラン、観光ツアー、リムジン、ヘリコプター、プライベートジェットを人気の場所でラグジュリアスな体験をアレンジ致します。私たちは、それぞれのお客様のこだわりと一番便利な方法をオーダーメイドで提供します。お客様の想像以上の感動体験をお約束いたします。MandAドリームズ 日本、横浜



RTTG Resort Trust Group

• Chief of Guest Relations at The Kahala Hotel & Resort Yokohama

  • Apr 2020 - Sep 2023

  Responsible for establishing, Pre Opening set up, needs and requirements.Proudly stand and provide great behavior and manner to impress the customers with the BRAND (Resort Trust Group)

• Task Force at Grand XIV Toba Hotel & Spa Resort

  • Nov 2021 - Nov 2021

  To support daily operation of Food & Beverage Department

• Task Force at Grand XIV Hamanako Golf & SPA Resort

  • Jun 2021 - Jun 2021

  To support daily operation of Food & Beverage Department

• Task Force at XIV Hakone Rikyu Private Resort

  • Mar 2021 - May 2021

  To support daily operation of Owner/Guest Services Department

• Task Force at Grand XIV Marine & Thalasso Resort

  • Aug 2020 - Aug 2020

  To support daily operation Housekeeping Department


Tokyo American Club
• Japan
• Hospitality
• 100 - 200 Employee
• Associate

  • Feb 2017 - Feb 2020


Les Clefs d'Or® International

• France
• Hospitality
• 1 - 100 Employee

• Executive Committee - Public Relations & International Deligates The Concierge Society Of Indonesia

  • Jun 2014 - Jan 2017

  Planning publicity strategies and campaigns. Writing and producing presentations and press releases. Dealing with enquiries from the public, the press, and related organisations. Organising promotional events such as press conferences, open days, exhibitions, tours and visits. Speaking publicly at interviews, press conferences and presentations. Providing clients with information about new promotional opportunities and current PR campaigns progress. Analysing media coverage Planning publicity strategies and campaigns. Writing and producing presentations and press releases. Dealing with enquiries from the public, the press, and related organisations. Organising promotional events such as press conferences, open days, exhibitions, tours and visits. Speaking publicly at interviews, press conferences and presentations. Providing clients with information about new promotional opportunities and current PR campaigns progress. Analysing media coverage



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Chef Concierge "​ Les Clefs dÓr " Sofitel Bali Nusa Dua

  • Sep 2013 - Jan 2017

  Responsible for establishing, setting up, needs and requirements concierge Department, Reporting to Director Of Rooms, My position is overseeing the Concierge Desk, Bell Services, Door Ambassadors, Valet Parking Service, Transportation and Airport representatives, Manage more than 40 ambassadors under my supervision. And also taking on role The Concierge Society Of Indonesia as one of Executive Committee Members in charge of Public Relations & International Delegates Responsible for establishing, setting up, needs and requirements concierge Department, Reporting to Director Of Rooms, My position is overseeing the Concierge Desk, Bell Services, Door Ambassadors, Valet Parking Service, Transportation and Airport representatives, Manage more than 40 ambassadors under my supervision. And also taking on role The Concierge Society Of Indonesia as one of Executive Committee Members in charge of Public Relations & International Delegates



Anantara Hotels, Resorts and Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Chef Concierge Anantara Dubai The Palm Resort & Spa

  • Jul 2013 - Sep 2013

  Anantara Dubai The Palm Resort & Spa is a luxurious five star resort located on the crescent of the iconic Palm Jumeirah. Surrounded by lush gardens, 293 beautifully appointed rooms and villas are uniquely designed with contemporary Asian flair and overlook the tranquil lagoons or Palm Jumeirah. Complementing such a prestigious destination, resort facilities are designed with relaxation and luxurious indulgence in mind, and culinary journeys are crafted from a focus on mouthwatering diversity and impeccable tastes Show less



Hot Hoteliers Middle East

• Member

  • Aug 2009 - Aug 2013

  Hot Hoteliers is an independent network, operating for you in Dubai, Doha and Oman. We have a rapidly growing membership of over 3000 hoteliers waiting to connect with other industry employees. We are Hardworking, creative and ambitious people who have devoted our lives to the hotel industry. And we are special coz We love what we do. Building the largest network of hoteliers in the Middle East that connects to share experiences, industry knowledge and best practices. In turn this strengthens the hotel industry and the connections between us, the people who define and drive it.Hot Hoteliers is also an ideal opportunity to meet industry friends in the a relaxed environment and enjoy a fun night out. Consistently we hold monthly networking events in the newest hotels and venues to keep your marketplace knowledge up to speed. Be treated like a guest for a change. Show less



InterContinental Hotels Group

• United States
• Restaurants
• 1 - 100 Employee

• Chef Concierge & Lobby Manager InterContinental Doha The City

  • May 2013 - Jul 2013

  Welcome to InterContinental Doha The City. Our concierge team is pleased to assist you in creating lasting memories. With the best sports grounds, museums, shopping malls, restaurants and cultural highlights, there has never been a better time to experience Doha.InterContinental Doha The City is perfectly located in the exclusive area of West Bay in the heart of the financial district offering 349 hotel rooms and suites, as well as 176 one-to four bedroom Residence Suites apartments. Just 15 minutes from Doha International Airport and within close proximity to Qatar Exhibition Centre, Katara Cultural Village and opposite to City Center Mall, there is something for both the business and leisure traveller Show less

• Chef Concierge InterContinental Doha The City

  • Feb 2013 - Jul 2013

  Welcome to InterContinental Doha The City. Our concierge team is pleased to assist you in creating lasting memories. With the best sports grounds, museums, shopping malls, restaurants and cultural highlights, there has never been a better time to experience Doha.InterContinental Doha The City is perfectly located in the exclusive area of West Bay in the heart of the financial district offering 349 hotel rooms and suites, as well as 176 one-to four bedroom Residence Suites apartments. Just 15 minutes from Doha International Airport and within close proximity to Qatar Exhibition Centre, Katara Cultural Village and opposite to City Center Mall, there is something for both the business and leisure traveller Show less



Preferred Hotel Group

• Information Services
• 1 - 100 Employee

• Chef Concierge Divan Erbil By Preferred Hotels & Resorts

  • Apr 2012 - Feb 2013

  To Assist guests with Concierge services including Entertainment, Dining booking, Sending & Receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems, To ensure guests satisfactions are met during and after stay by sending Thank you email to each every guest departed, To work closely to Front office Team and Sales Marketing Team and being as Hotel ambassador To Assist guests with Concierge services including Entertainment, Dining booking, Sending & Receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems, To ensure guests satisfactions are met during and after stay by sending Thank you email to each every guest departed, To work closely to Front office Team and Sales Marketing Team and being as Hotel ambassador

• Chef Concierge Qasr Al Sarab Desert Resort

  • Jan 2011 - Aug 2011

  Located in legendary Liwa Desert in the Empty Quarter, the largest uninterrupted sand desert in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of indigenous desert culture with renowned luxury. Unwind in the unsurpassed comfort of private, palatial-style villas, in a ‘Mirage Palace’ enveloped by thousands of years of intriguing traditions. Traverse towering dunes and sandy desert trails with enthralling desert escapades. Experience a retreat that blends cultural passion with desert tranquility Job duties: • Reporting to Room Division Manager • Responsible for establishing, setting up, needs and requirements concierge Department • Delegating daily operation tasks to assistant chief concierge, Assistant Transportation Manager and Bell captain • Managing Concierges, Bell Services, Buggy Services, Valet parkers and Chauffeurs • Handling monthly Transportation revenue report both Hotel Limousine and Limousine company • Handling monthly transportation expenses report ( Petrol cards, Parking tickets, limousine amenities, etc ) • Handling monthly news papers report both Arabic & English news papers • Handling Meet & Assist Service both Abu Dhabi International Airport and Dubai International Airport Show less


Qatar Concierge Society
• Executive Committee

  • Aug 2010 - Jan 2011


Moevenpick Hotels & Resorts

• Switzerland
• Hospitality

• Chef Concierge

  • Mar 2009 - Jan 2011

  An impressive landmark in Doha, this 26 storey tower is located at the entrance to West Bay, just 15 minutes drive from Doha International Airport. With 350 contemporary rooms and suites providing comfortable accommodation for short and long-term guests, facilities also include conference rooms for up to 270 delegates and outstanding restaurants confirming our renowned gastronomic excellence. Extensive recreation facilities complete the services offered. Job duties: • Managing the Concierge team, Bell service, Chauffeurs, Valet parkers and Airport representatives • Performance managing all staffs in the Concierge department, and ensuring all the personal files are kept up to date • Conduct personal development interviews and colleague performance appraisals as required • Take active role in department training • Encourage and motivate Concierge colleagues • Formulating new procedures in pursuit of improved service • Dealing with guest complaints • Be ever – present in the lobby • Constantly be aware of daily functions and promotions in the hotel • Managing transportation • Organizing tours and sight seeing requirements for our guests • Updating all new attractions/events in Qatar Show less



Banyan Tree Hotels & Resorts

• Senior Bell Captain / Chief Concierge at Banyan Tree Al Areen Bahrain

  • Dec 2006 - Dec 2008

• Front Office Associate / Task force opening team / Trainer

  • Jan 2001 - Dec 2008

• Night Manager - Bell Captain - Resort Host at Banyan Tree Seychelles

  • Mar 2002 - Nov 2006

• Cross Training Bellman & Ferry Terminal Representative at Angsana Bintan

  • Dec 2001 - Feb 2002

• Driver Porter at Banyan Tree Bintan

  • Jan 2001 - Feb 2002