Experience

SLM Solutions

• Germany
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• VP Service & Solutions

  • Sep 2022 - Present



Minimax Fire Solutions International GmbH

• Germany
• Construction
• 1 - 100 Employee

• Director Service

  • Sep 2019 - Aug 2022

  Establish and deploy a service organization for the support of worldwide customers with installation, modernization and service activities. Identify business opportunities and expand business with existing customers. Key roles and responsibilities: ► Establish an global after sales service organization ► Program management cooperation with Salt&Pepper consulting group focussing on strategy, deployment and change management ► Define and deploy standards, procedures and IT infrastructure, drive towards Industry 4.0 and documentation in an Service Wiki ► Service workforce management for installation, modernization and service actions ► Asset management for company service cars and tools ► Escalation management, drive to resolution and restored customer satisfaction ► Head of the Corona health management team Successes: ►.Selection and introduction of cloud based workforce management solution (Innosoft) ► On-boarding service providers for VISA procurement (visumPOINT) and asset management (Hilti on Track!). ► On-board subcontractors to manage utilization peaks and deploy standard framework contracts ► Implementation of a 24/7 service hotline including necessary infrastructure, processes and guidelines ► Head of Corona health team managing extreme low number of infections whilst keeping international business in operation Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Director Service Innovation

  • Sep 2015 - Aug 2019

  ► Digital Transformation towards Industry 4.0 by shaping and monetizing predictive services► Deployment of data models enabling failure prediction for strategic, high cost components ► Shift from classic maintenance service provider to solution provider► Standardisation of on and off device service concepts, processes, tools and documentation► Tier 3 helpdesk management, installation and service support► Spare part inventory, performance and catalogue management► Continuous productivity and process improvements, LEAN management► Responsible for the service portfolio, programme and project management► Change management, educate technical focused service engineering team on business fundamentals and Digital Transformation► Leading team of 50 colleagues in Greater China, India, Sweden and Germany► EBITA improvement of 4% in 3 years through continuous productivity and serviceability initiatives Show less

• Manager New Product Introduction and Part Lifecycle Management / CS Segment Lead Premium RAD

  • Apr 2013 - Aug 2019

  ► Responsible for the service roadmap based upon the market, competitive and customer insights► Responsible for the high availability and product quality of spare parts ► Responsible for the optimisation of the spare parts inventory

• Manager Service Business and Parts Life Cycle Management BU DXR

  • Apr 2010 - Aug 2019

  ► Responsible for the strategic review (5-year planning) and AOP (1-year planning)► Monthly business reviews with the market organisations, definition of mitigation actions in the case of deviations ► Identification of new business potential, assessment and implementation of programs► Responsible for the monthly reporting to the Senior Director of Parts Management, the Head of Customer Service und the Philips Healthtech Service Parts Supply Chain Manager► Ensuring the availability of strategically-relevant spare parts► Development of efficient solution scenarios for spare part obsolescence Show less

• Senior Product Marketing Manager / International Product Marketing Manager - Customer Service

  • Nov 2001 - Mar 2010

  ► Responsible for the definition of the Marketing 4Ps for the Customer Service portfolio► Responsible for the service product strategy and the maintenance contract portfolio ► Responsible for the up- and downstream marketing for upgrades including the catalogue► Responsible for the definition of service requirements on development projects► Responsible for the product launch in the Customer Service Division

• Project Manager

  • Nov 2000 - Oct 2001

  ► Project management of the launch of a content management system ► Responsible for the standardisation of documentation templates and processes► Responsible for the implementation of user training classes and technical support



BBU Unternehmensberatung GmbH (Consulting)

• Hamburg / Germany

• Trainee

  • Jul 1995 - Nov 1999

  During semester breaks application of the learned theory at university in practice. Own clients after insolvency of Bremer Vulkan and Deutsche See in Bremerhaven. Introduction of production planning system and cost calculation scheme for frozen seafood. During semester breaks application of the learned theory at university in practice. Own clients after insolvency of Bremer Vulkan and Deutsche See in Bremerhaven. Introduction of production planning system and cost calculation scheme for frozen seafood.