Experience

Lumera

• Sweden
• IT Services and IT Consulting
• 200 - 300 Employee

• System Specialist

  • Nov 2016 - Present

  Technical support acting as both 1st, 2nd and 3rd line for the company's software products/components, the Apache Tomcat-platform and MSSQL-databases with specialist knowledge in installation, configuration, deidentification, access management and troubleshooting with tools like SSMS, Jenkins, BMC Remedy etc. Was highly involved in the infancy and first implementations of the Portal Application Framework in 2016/17 and in the GDPR implementation 2018 still ongoing. Special projects include knowledge structures, dissemination (internally and externally) and management relying heavily on usable knowledge bases through, amongst other: MS Office, Sharepoint, Atlassian Confluence, Jira and Mediawiki. I know enough coding in BASIC, Python, Wiki, T-SQL and HTML to get through the work day. I'm also comfortable around JSON and similar formats. Customers include banks and insurance companies like Swedbank, AMF, Folksam, SPP, Skandia, Movestic, Nordea and Nordnet, some of which we have very close relationships with (I'm our Operation team's representative for one of our customers, managing our forums and working as a relay between my team and theirs) Show less



Props Utility Solutions

• Sweden
• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • Sep 2015 - Nov 2016

  Dealing with 3rd line type questions and troubleshooting regarding the in house developed software products aimed at mainly the electric, water and district heating consumption and distribution markets. Most of my work done in SQL and the GUI of our product ProBill and the underlying job engine. In charge of creating the back bone documentation of the system installment process while also being highly involved with keeping our internal Wiki up to date with customer and system data. I also held some courses for our customers on the different software solutions. Customers from most of the Scandinavian countries: Sveriges Energi, Kotimaan Energia, Landskrona Energi, Stockholms Energi, Sundsvall Energi, WeRel SE, WeRel FI and more. Show less



Visma

• Norway
• Software Development
• 700 & Above Employee

• IT Helpdesk Technician, 2nd line

  • Nov 2014 - Apr 2015

  Technical support for cash registers and management hardware and software for COOP, Intersport, Plantagen, Axfood, Bergendahls amongst others. Troubleshooting in SQL. Created an internal Wiki knowledge base as a documentation tool for myself and my colleagues. Technical support for cash registers and management hardware and software for COOP, Intersport, Plantagen, Axfood, Bergendahls amongst others. Troubleshooting in SQL. Created an internal Wiki knowledge base as a documentation tool for myself and my colleagues.



Atea Sverige

• Sweden
• IT Services and IT Consulting
• 700 & Above Employee

• IT Helpdesk Technician, 2nd & 3rd line

  • Sep 2013 - Apr 2014

  Troubleshooting and remote control of servers, client computers, remote installation and control tools such as SCCM and Cirrato. Customers: IF, COOP, KF, SCB, Sogeti, Skogsstyrelsen, AlfaLaval and more. Troubleshooting and remote control of servers, client computers, remote installation and control tools such as SCCM and Cirrato. Customers: IF, COOP, KF, SCB, Sogeti, Skogsstyrelsen, AlfaLaval and more.



Svorske PC AddOn AB

• Upplands-Väsby, Stockholm, Sweden

• IT technician, on-site

  • Feb 2013 - Sep 2013

  From the very first week I became the primary technician for several of our company's largest customers, Cederroth, Cremab Isolering, Veddesta Distribution, Karolinska Institutet and more. This because of commitment, ability to improvise and solve problems. Involved as a technical consultant for several projects, including administration of AD-environment, backup solutions and migration of OS amongst other things. From the very first week I became the primary technician for several of our company's largest customers, Cederroth, Cremab Isolering, Veddesta Distribution, Karolinska Institutet and more. This because of commitment, ability to improvise and solve problems. Involved as a technical consultant for several projects, including administration of AD-environment, backup solutions and migration of OS amongst other things.



Excanto AB

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Helpdesk Technician, 1st & 2nd line

  • Jul 2012 - Nov 2012

  First line external IT-department for customers like Veolia, Vattenfall, Vasakronan and others. Renting out and managing both physical and virtual servers in several large data centers. Included in the job was lots of troubleshooting and problem solving of Active Directory, Exchange, server and client computers. First line external IT-department for customers like Veolia, Vattenfall, Vasakronan and others. Renting out and managing both physical and virtual servers in several large data centers. Included in the job was lots of troubleshooting and problem solving of Active Directory, Exchange, server and client computers.



IDEXX

• United States
• Biotechnology Research
• 700 & Above Employee

• Technician, 1st line and order management

  • Nov 2007 - Dec 2011

  I worked for the market leading manufacturer of veterinarian lab equipment at their European headquarters in Amsterdam. My team was in charge of the English speaking parts of Europe, Africa, Asia and Oceania. I worked for the market leading manufacturer of veterinarian lab equipment at their European headquarters in Amsterdam. My team was in charge of the English speaking parts of Europe, Africa, Asia and Oceania.



3 Sverige

• Sweden
• Telecommunications
• 700 & Above Employee

• Technician, 1st line

  • Apr 2007 - Sep 2007

  Business-to-business technical support for one of the largest mobile phone and network providers in Sweden, 3 (Tre). Business-to-business technical support for one of the largest mobile phone and network providers in Sweden, 3 (Tre).



Miscellaneous

• Stockholm, Sweden

• Sales and administration

  • Aug 2005 - Mar 2007

  Held several positions at different companies in sales, order management and administration. Held several positions at different companies in sales, order management and administration.



Mycom AB

• Stockholm, Sweden

• Sales and Purchasing

  • Aug 2000 - Aug 2005

  Worked at a computer store located in one of the oldest and most prestigious shopping centers in Stockholm, PUB. Held the position of store attendant, technician, warranty manager and purchase manager during different periods in those years. Worked at a computer store located in one of the oldest and most prestigious shopping centers in Stockholm, PUB. Held the position of store attendant, technician, warranty manager and purchase manager during different periods in those years.