Agile Coach

• Apr 2023 - Present

External Lecturer - Agile Project Management

• Sep 2022 - Present

Scrum Master

• Oct 2019 - Mar 2023

LEADERSHIP▪ Project team(s) planning▪ Tracking progress▪ Improvements▪ Process leadership▪ Ensure customer involvement into agile process▪ Inter-team-collaborationCOACHING/TRAINING▪ Agile education▪ Team development▪ Role collaborationIMPEDIMENTS MANAGEMENT▪ Identifying impediments▪ Proposing solutions▪ Support resolving impediments▪ Timely escalationsFACILITATING▪ Monitoring progress▪ Moderation of workshops & meetings (if required and requested)▪ Mediation▪ Tracking action items Show less

Product Owner

• Apr 2015 - Oct 2019

▪ role of the product owner in the software development process▪ requirement engineering and business analysis▪ project and process consulting for client▪ financial project forecast▪ resource planing▪ billing and customer reporting

Head of Productmanagement

• Jul 2012 - Mar 2015

▪ team lead department product management▪ role of the product owner in the platform development process▪ creating and managing product requirements▪ ranking of requirements, planing and controlling of product developement▪ ongoing productcontrolling▪ market- and competitor research▪ supporting sales and mrketing activities▪ project assistance to the top customers▪ spoc to all department in product related topics▪ corporate BI and reporting

Head of Technical Merchant Support

• Sep 2008 - Jun 2012

▪ team lead department merchant support/customer service▪ assist clients on planning and managing their projects▪ analyze technical troubles and software failure▪ technical consulting of clients and their suppliers ▪ technical order entry and alignment with financial service providers▪ technical configuration and administration▪ collaboration with sales department (Pre-Sales Support)▪ supporting marketing department (webdesign, webdevelopment PHP)▪ corporate BI and reporting▪ development and maintainance CRM (Sage CRM)▪ 24x7 on-call duty Show less

Technical Support Engineer

• Jun 2004 - Aug 2008

▪ assist clients on planning and managing their projects ▪ analyze technical troubles and software failure ▪ technical consulting of clients and their suppliers ▪ technical order entry and alignment with financial service providers ▪ technical configuration and administration ▪ collaboration with sales department (Pre-Sales Support) ▪ supporting marketing department (webdesign, webdevelopment PHP) ▪ corporate BI and reporting ▪ development and maintainance CRM (Sage CRM) ▪ 24x7 on-call duty Show less

Softwaredeveloper

• Jul 2000 - May 2004

▪ Sofwaredevelopment: C/C++, Java, PHP, Perl, SQL, HTML, CSS, Javascript ▪ IT Administration: Linux, Apache, MySQL, IBM DB2, Oracle DB, IBM Websphere ▪ Sofwaredevelopment: C/C++, Java, PHP, Perl, SQL, HTML, CSS, Javascript ▪ IT Administration: Linux, Apache, MySQL, IBM DB2, Oracle DB, IBM Websphere