Experience

Alpha Bank Cyprus

• Banking
• 1 - 100 Employee

• Organization, Payment Services - Project Consultant | Project management

  • Jul 2022 - Present

  Management of Bank Transformation Projects Management of Bank Transformation Projects



JCC Payment Systems Ltd

• Cyprus
• Financial Services
• 1 - 100 Employee

• Manager Digital Trust Services

  • 2019 - Jun 2022

  • Led the implementation of JCC’s Qualified Trust Services (Electronic Signatures and Electronic Seals) and certification under the EU regulation eIDAS; first Qualified Trust Service Provider in Cyprus • Led the implementation of JCC SigningHub solution to provide organizations and professionals with a fast and secure way to electronically sign documents • Digital Transformation of organizations using electronic signatures • Leading the Cyprus electronic Identity (eID) project: Leading the project working group Show less

• Manager Processing Services

  • 2015 - 2019

  • Leading the Business Development of the Visa/MasterCard Card Issuing Services, 3D Secure (Issuing) Services, SEPA Direct Debit, Business Continuity and Disaster Recovery Services; New Client onboarding and relationship management of existing Client accounts • Leading the customer requirement analysis, the preparation of the Customer Value Proposition and the Delivery of the Solution• Led the business relationship for the acquiring of China Union Pay cards• Strategic decision with JCC Senior Management for the implementation of Electronic Signatures in Cyprus. Business Analysis of EU eIDAS requirements, Issue RFP and select Vendor Show less

• Manager Operations

  • 2010 - 2015

  • Leading the departments of Call Center/Help Desk, Back Office Customer Services, Merchant Application and KYC, and Card Personalization Centre.• Defining the KPIs services metrics and introducing processes and systems to monitor them, to achieve service performance and quality levels• Led operating improvements, which yielded major cost savings • Strategic collaboration with IBM/KPMG on providing BCP/DR solutions

• Manager Card Personalization and Back Office Services

  • 2004 - 2010

  • Led the implementation of the JCC Card Personalization Center and the Certification with Visa/MasterCard• Led the interbanking project for the implementation of the EMV Chip Cards in Cyprus; Successful implementation of EMV Chip Cards in Cyprus in Jan 2007, among the first countries in Europe; National Coordinator of the EMV PIN&PAY Customer Awareness Campaign • Led the implementation of the ISO27001 (Information Security) in the JCC Card Personalization Center – Received Award for being the 1st ISO27001 Certified Organisation in Cyprus• Card issuing implementations for Eurobank and Societe Generale Cyprus Show less

• Manager Special Merchants and Organization & Methods

  • 2001 - 2004

  • Reengineering of Business Processes to improve business performance; Examining the structure and working methods and set-up policies and procedures to improve the efficiency of the organization• Leading the analysis of the regulatory mandated requirements of Visa and MasterCard and coordinate activities to ensure compliance • Led the implementation and promotion of EFTPOS solutions at big Supermarkets• JCC project manager in the EU funded “Balcard” Project for the implementation of a multi-application chip card Show less

• Head IT Online Systems

  • 1994 - 2001

  • Led the project for the design and implementation of the online connection with the local Banks for card transaction authorization• Led the project for the implementation of the ATM sharing between the local Banks• Led the implementation of the connection with the Visa and MasterCard Int’l Networks• Implementation of the POS Network

• IT Network Administrator / Analyst-Programmer

  • 1990 - 1994

  • Implementation of the JCC Computer Network • Analysis and development of the JCC Software Systems for the authorization and processing of card transactions



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst / Programmer

  • 1989 - 1990

  • Analysis and development of NCR Software Solutions • Analysis and development of NCR Software Solutions



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • 1989 - 1989

  • Research work on improving Microwave Radio Communications in Rural Areas • Research work on improving Microwave Radio Communications in Rural Areas