Andreas Ros Lang
Chief Customer Officer, Member of the Executive Board at Accounto AG- Claim this Profile
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Bio
Credentials
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Affiliate Marketing for Advertisers
Lynda.comJan, 2017- Nov, 2024 -
Bootstrap 4: First Look
Lynda.comJan, 2017- Nov, 2024 -
Digital Marketing Research
Lynda.comJan, 2017- Nov, 2024 -
Programming for Non-Programmers: iOS 9 and Swift
Lynda.comJan, 2017- Nov, 2024 -
Introducing PHP
Lynda.comDec, 2016- Nov, 2024 -
PHP with MySQL Essential Training
Lynda.comDec, 2016- Nov, 2024 -
Foundations of Programming: Fundamentals
Lynda.comNov, 2016- Nov, 2024
Experience
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Accounto AG
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Switzerland
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Software Development
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1 - 100 Employee
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Chief Customer Officer, Member of the Executive Board
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Apr 2021 - Present
- Generating an environment to make clients happy and satisfied - As part of the management set up company goals, decide new strategies and workout company wide roadmaps - Managing the Customer Success team - Setting priorities for new modules and functions within the accounting software - Creating development roadmap for new modules and features - Picking up client suggestions for new features and working out implementation roadmaps - Working close with the Dev. Team to… Show more - Generating an environment to make clients happy and satisfied - As part of the management set up company goals, decide new strategies and workout company wide roadmaps - Managing the Customer Success team - Setting priorities for new modules and functions within the accounting software - Creating development roadmap for new modules and features - Picking up client suggestions for new features and working out implementation roadmaps - Working close with the Dev. Team to increase the user satisfaction and handling the software - Setting SLAs and KPIs and create customized reports in Tableau and other applications - Structure and organize processes and workflows within the Customer Success team - Optimize workflows to be more efficient and reduce mistakes - Being responsible for the teams upselling KPIs - Managing Key Accounts - Participate in the Key Account sales process - Implementing work procedures and guidelines - Hiring new staff - Creating trainings for sales and CS employees - Responsible for the IT infrastructure Show less - Generating an environment to make clients happy and satisfied - As part of the management set up company goals, decide new strategies and workout company wide roadmaps - Managing the Customer Success team - Setting priorities for new modules and functions within the accounting software - Creating development roadmap for new modules and features - Picking up client suggestions for new features and working out implementation roadmaps - Working close with the Dev. Team to… Show more - Generating an environment to make clients happy and satisfied - As part of the management set up company goals, decide new strategies and workout company wide roadmaps - Managing the Customer Success team - Setting priorities for new modules and functions within the accounting software - Creating development roadmap for new modules and features - Picking up client suggestions for new features and working out implementation roadmaps - Working close with the Dev. Team to increase the user satisfaction and handling the software - Setting SLAs and KPIs and create customized reports in Tableau and other applications - Structure and organize processes and workflows within the Customer Success team - Optimize workflows to be more efficient and reduce mistakes - Being responsible for the teams upselling KPIs - Managing Key Accounts - Participate in the Key Account sales process - Implementing work procedures and guidelines - Hiring new staff - Creating trainings for sales and CS employees - Responsible for the IT infrastructure Show less
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SmartDialing GmbH
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Wholesale
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Co-Founder
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Feb 2020 - Present
Developing a new disinfectant liquid without alcohol. Creating the whole marketing materials. Finding new distributors around the world especially in the Arabic peninsula, Asia and Central Europe. Developing a new disinfectant liquid without alcohol. Creating the whole marketing materials. Finding new distributors around the world especially in the Arabic peninsula, Asia and Central Europe.
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Ebury
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United Kingdom
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Financial Services
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700 & Above Employee
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Head of Desk (Sales)
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Mar 2020 - Feb 2021
Ebury is a global Foreign Exchange solution provider which is 51% owned by Banco Santander. I am responsible for a Sales Team which includes Business Developer and Senior Sales persons. This position contains: - Leading a sales team to reach their targets and KPI's - Preparing and presenting sales trainings for the whole sales team (whole office employees) - Closing businesses and be involved in further sales stages - Responsible for the key account sales - Being… Show more Ebury is a global Foreign Exchange solution provider which is 51% owned by Banco Santander. I am responsible for a Sales Team which includes Business Developer and Senior Sales persons. This position contains: - Leading a sales team to reach their targets and KPI's - Preparing and presenting sales trainings for the whole sales team (whole office employees) - Closing businesses and be involved in further sales stages - Responsible for the key account sales - Being creative in finding new approaches to reach out prospects and finding new Leads - Being involved in recruiting and interviewing new hires - Finding and creating new bank partnerships, affiliates and co-operations in the FX business - Being involved in internal affairs (compliance, onboarding, marketing, product development etc.) - Supporting sales employees (Lead sourcing, prospect negotiating, pricing, offering and customer acquisition. During the past two decades I learned a lot about the Banking system and especially the international payment system and foreign exchange solutions. Nowadays I am sharing my knowledge and experience with my team to improve their sales and industry skills. I have been involved in many different types of client cases to improve their FX flow and minimize their FX risk. Show less Ebury is a global Foreign Exchange solution provider which is 51% owned by Banco Santander. I am responsible for a Sales Team which includes Business Developer and Senior Sales persons. This position contains: - Leading a sales team to reach their targets and KPI's - Preparing and presenting sales trainings for the whole sales team (whole office employees) - Closing businesses and be involved in further sales stages - Responsible for the key account sales - Being… Show more Ebury is a global Foreign Exchange solution provider which is 51% owned by Banco Santander. I am responsible for a Sales Team which includes Business Developer and Senior Sales persons. This position contains: - Leading a sales team to reach their targets and KPI's - Preparing and presenting sales trainings for the whole sales team (whole office employees) - Closing businesses and be involved in further sales stages - Responsible for the key account sales - Being creative in finding new approaches to reach out prospects and finding new Leads - Being involved in recruiting and interviewing new hires - Finding and creating new bank partnerships, affiliates and co-operations in the FX business - Being involved in internal affairs (compliance, onboarding, marketing, product development etc.) - Supporting sales employees (Lead sourcing, prospect negotiating, pricing, offering and customer acquisition. During the past two decades I learned a lot about the Banking system and especially the international payment system and foreign exchange solutions. Nowadays I am sharing my knowledge and experience with my team to improve their sales and industry skills. I have been involved in many different types of client cases to improve their FX flow and minimize their FX risk. Show less
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AFEX
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United States
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Financial Services
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100 - 200 Employee
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Senior Relationship Manager
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Mar 2014 - Feb 2020
- Building positive relationships with customers, analyze and develop new strategies to fulfill client FX needs, building partnerships and searching for affiliates to generating new business, implementing API solution, Identifying opportunities for greater profits, processing client FX orders, FX Risk Management consultation. Work closely with clients to understand their requirements and offer stategies to manage their risk/exposure to market volatility. Monitor the markets to ensure clients… Show more - Building positive relationships with customers, analyze and develop new strategies to fulfill client FX needs, building partnerships and searching for affiliates to generating new business, implementing API solution, Identifying opportunities for greater profits, processing client FX orders, FX Risk Management consultation. Work closely with clients to understand their requirements and offer stategies to manage their risk/exposure to market volatility. Monitor the markets to ensure clients achieve their objectives and target exchange rates to make their business more profitable. - Still seeking for opportunities to develop new business. - Specialized in selling and consulting API solutions.
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Relationship Manager
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Jan 2013 - Feb 2014
-Relationship Management -Key-Account Management -Work closely with clients to understand their requirements and offer stategies to manage their risk/exposure to market volatility -Monitor the markets to ensure clients achieve their objectives and target exchange rates to make their business more profitable
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Sales Account Executive / Business Development Manager
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Apr 2011 - Dec 2012
- Acquisition of new customers - Creating Strategies to find leads and onboard prospects. - Support of existing customers - FX market analysis for major markets - Development of strategies to minimize the foreign currency risks for medium-sized companies (KMU)
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Sparkasse Hanauerland
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Germany
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Financial Services
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1 - 100 Employee
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Firmenkundenberater Electronic-Banking / Relationship Manager Online Banking
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Jan 2004 - Apr 2011
-Kundenbetreuung für Multibankensoftware vor Ort als auch telefonisch -Beratung, Installation und Schulung der Firmenkundschaft -Beratung und Einweisung Brokerage -Verkauf diverser Electronic-Banking Produkte -Beratung und Verkauf von Electronic Cash Bezahlgeräten -Relationship Management for business clients /Electronic Banking -Client training and consulting for electronic banking needs (Multi banking software, Brokerage etc.) -Sale / Electronic Banking products… Show more -Kundenbetreuung für Multibankensoftware vor Ort als auch telefonisch -Beratung, Installation und Schulung der Firmenkundschaft -Beratung und Einweisung Brokerage -Verkauf diverser Electronic-Banking Produkte -Beratung und Verkauf von Electronic Cash Bezahlgeräten -Relationship Management for business clients /Electronic Banking -Client training and consulting for electronic banking needs (Multi banking software, Brokerage etc.) -Sale / Electronic Banking products (Banking Software, Electronic Cash terminals)
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Bankausbildung / Banking apprenticeship
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Aug 2001 - Jan 2004
-Kaufmänische Ausbildung zum Bankkaufmann -Apprenticeship as a banker
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Education
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2006 - 2006
Electronic Banking Lehrgang / Electronic Banking seminar
Electronic Banking Firmenkundenberater / Relationship Manager Online Banking, Bestanden / passed -
2001 - 2004
Kaufmännische Schule Offenburg
Bankkaufmann / Banker
Community
