Andreas ie
Client Service Consultant at Fresh Computer Systems- Claim this Profile
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English Native or bilingual proficiency
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Indonesian Native or bilingual proficiency
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Bio
Carl Braganza
I have worked with Andreas for many years now, striving to obtain successful outcomes for our clients across the Asia Pacific Region. Over this years, I have observed Andreas to be extremely client focused, extremely competent in his communication and was always transparent in his problem solving approach. Andreas engagement always resulted in highly satisfied clients and his skills and ability to keep our confident and content while working with us, is exemplary. I highly recommend Andreas for any technical or client focused role, based on his performance at IBM.
Ian Burston
I have worked with Andreas for some 15 years. As a colleague, his Second Line Manager and finally as his First Line Manager as he followed me in his career progression. Andreas is an excellent solid performer who has proven this to me, to the company, over more than 15 years. As such his Personal Business Commitment results were always above average every year. To get the job done, he takes initiative and finds solutions that consistently produce good outcomes. He knows when to be firm and when to compromise. He has earned the respect of many because of his overall business methodology and friendly nature. Andreas is one of the most friendly, personable people I have met in the workplace. I don't believe I could fine somebody who didn't like him. Obviously I recommend him and would gladly welcome him to work with me again if the opportunity arose.
Carl Braganza
I have worked with Andreas for many years now, striving to obtain successful outcomes for our clients across the Asia Pacific Region. Over this years, I have observed Andreas to be extremely client focused, extremely competent in his communication and was always transparent in his problem solving approach. Andreas engagement always resulted in highly satisfied clients and his skills and ability to keep our confident and content while working with us, is exemplary. I highly recommend Andreas for any technical or client focused role, based on his performance at IBM.
Ian Burston
I have worked with Andreas for some 15 years. As a colleague, his Second Line Manager and finally as his First Line Manager as he followed me in his career progression. Andreas is an excellent solid performer who has proven this to me, to the company, over more than 15 years. As such his Personal Business Commitment results were always above average every year. To get the job done, he takes initiative and finds solutions that consistently produce good outcomes. He knows when to be firm and when to compromise. He has earned the respect of many because of his overall business methodology and friendly nature. Andreas is one of the most friendly, personable people I have met in the workplace. I don't believe I could fine somebody who didn't like him. Obviously I recommend him and would gladly welcome him to work with me again if the opportunity arose.
Carl Braganza
I have worked with Andreas for many years now, striving to obtain successful outcomes for our clients across the Asia Pacific Region. Over this years, I have observed Andreas to be extremely client focused, extremely competent in his communication and was always transparent in his problem solving approach. Andreas engagement always resulted in highly satisfied clients and his skills and ability to keep our confident and content while working with us, is exemplary. I highly recommend Andreas for any technical or client focused role, based on his performance at IBM.
Ian Burston
I have worked with Andreas for some 15 years. As a colleague, his Second Line Manager and finally as his First Line Manager as he followed me in his career progression. Andreas is an excellent solid performer who has proven this to me, to the company, over more than 15 years. As such his Personal Business Commitment results were always above average every year. To get the job done, he takes initiative and finds solutions that consistently produce good outcomes. He knows when to be firm and when to compromise. He has earned the respect of many because of his overall business methodology and friendly nature. Andreas is one of the most friendly, personable people I have met in the workplace. I don't believe I could fine somebody who didn't like him. Obviously I recommend him and would gladly welcome him to work with me again if the opportunity arose.
Carl Braganza
I have worked with Andreas for many years now, striving to obtain successful outcomes for our clients across the Asia Pacific Region. Over this years, I have observed Andreas to be extremely client focused, extremely competent in his communication and was always transparent in his problem solving approach. Andreas engagement always resulted in highly satisfied clients and his skills and ability to keep our confident and content while working with us, is exemplary. I highly recommend Andreas for any technical or client focused role, based on his performance at IBM.
Ian Burston
I have worked with Andreas for some 15 years. As a colleague, his Second Line Manager and finally as his First Line Manager as he followed me in his career progression. Andreas is an excellent solid performer who has proven this to me, to the company, over more than 15 years. As such his Personal Business Commitment results were always above average every year. To get the job done, he takes initiative and finds solutions that consistently produce good outcomes. He knows when to be firm and when to compromise. He has earned the respect of many because of his overall business methodology and friendly nature. Andreas is one of the most friendly, personable people I have met in the workplace. I don't believe I could fine somebody who didn't like him. Obviously I recommend him and would gladly welcome him to work with me again if the opportunity arose.
Credentials
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PRINCE2 Agile Foundation in Agile Project Management
PeopleCertOct, 2022- Nov, 2024 -
ITIL Foundation in IT Service Management
PeopleCertJan, 2022- Nov, 2024 -
Leading a Customer Service Team
LinkedInApr, 2021- Nov, 2024 -
Office 365 New Features (Microsoft 365)
LinkedInApr, 2021- Nov, 2024
Experience
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Fresh Computer Systems
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Client Service Consultant
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Feb 2023 - Present
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BSNAPPS.COM
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Australia
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Software Development
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1 - 100 Employee
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Service Delivery/ Customer Success Manager
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Jun 2021 - Sep 2022
Delivered exceptional customer service by meeting and exceeding expectations, executing seamless end-to-end service transformation and project delivery efficiently, continuously improving quality training and onboarding process, and communicating complex technical documentation clearly and concisely. Managed multiple projects meeting delivery and budget targets consistently to implement cloud-based Student Management and Learning Management System solutions for Australian Registered Training Organisations. Experienced in quality assurance and testing to effectively meet compliance requirements. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IBM Complaint Resolution - Critical Situation Manager
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Mar 2010 - Mar 2021
A pivotal role coordinating between subject matter experts, accountable for identifying and resolving on average 90 complex issues annually, under tight timeframes, often requiring testing and negotiation, to maintain client satisfaction and company standards, often balancing challenging internal and external stretch paradigms relating to core analysis, budget, travel, stakeholders and reputation. Report lessons learned to relevant parties and communicate formal C-Level meeting minutes for contract compliance. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IBM Global Financing Asia Pacific - Assistant Service Delivery/ Customer Success Manager
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Jan 2005 - Dec 2009
Lead and inspired a team of 6 financing professionals to promote an online financing tool for IBM business partners and assist sales team to provide technology financing for IBM customers in Asia Pacific, leading performance to ensure Key Performance Indicators were met or exceeded and driving of ownership and teamwork with focus on exceptional customer experience.
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IBM PartnerWorld Contact Service - Shift Team Leader
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Dec 2004 - Dec 2005
Guided and energised a team of 12 multi-lingual high performing specialists to support and promote IBM PartnerWorld program providing membership assistance in education, training certification, sales enablement and marketing campaigns for IBM business partner ecosystem across Asia Pacific to ensure members are successful at achieving their goals and gain maximum value from the program.
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Education
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1998 - 2000
The University of Queensland
Master of International Economics and Finance -
1990 - 1993
University of Wollongong
Bachelor's degree, Business System and Management
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