Andrea Juanillo
Finance Billing Analyst / Credit Controller at UIO Smart Business Solutions, Inc.- Claim this Profile
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English -
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Japanese Limited working proficiency
Topline Score
Bio
Credentials
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How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInSep, 2021- Nov, 2024
Experience
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UIO Smart Business Solutions, Inc.
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United States
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Software Development
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1 - 100 Employee
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Finance Billing Analyst / Credit Controller
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Mar 2020 - Present
Managing invoicing system via Zoho Books Emails and schedules Billing clients Following up details with clients Ensuring all data are accurate and organized Managing invoicing system via Zoho Books Emails and schedules Billing clients Following up details with clients Ensuring all data are accurate and organized
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The SRK
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United Kingdom
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Media Production
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1 - 100 Employee
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Researcher / Sales and Digital Marketing / Content Writing
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Jun 2020 - Present
Taking care of Studio RareKind's research, marketing, and sales. Responsible for digital marketing and content creation. Taking care of Studio RareKind's research, marketing, and sales. Responsible for digital marketing and content creation.
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Travel Writer
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Sep 2017 - Present
Writing contents and articles that make you love Thailand and want to come back again and again. Writing contents and articles that make you love Thailand and want to come back again and again.
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Deal Grocer
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Philippines
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Technology, Information and Internet
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Travel Writer
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Apr 2018 - Present
Always on the lookout for offbeat, hidden spots and local experiences in the country. Always on the lookout for offbeat, hidden spots and local experiences in the country.
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Imagecloud
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Community Engagement and Support
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Jul 2018 - Oct 2019
Marketing - Database management, appointment setting & webinars Sales - Trial to full membership conversions, post-sales support and user training Social media management - Monitor & post to all social media channels. PR & Events - Help with global meetup preparation and execution. Prepare content for PR. SEO & Website - Blog writing and content creation. Interview industry people and members, plus industry research. Wordpress content creation and maintenance to the website. Admin - Virtual assistant services Tech - Raising issues from support and create them as defects or maintenance requests. User acceptance testing and documentation Documentation - Review and improve all online documentation and user guides. Show less
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WTW
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Credit Controller
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Oct 2015 - Mar 2017
Process receipt of payments on client accounts Research and resolve unapplied/unidentified/under/over payments Perform A/R account reconciliations and close coordination Process refunds / credits & debit notes Perform A/R reporting where required Handle customer inquiries as required Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved Ensure all work is performed in accordance with targets Plan and organize work so that Service Level Agreement objectives are realized Contribute ideas and actions towards the continuous improvement of processes within area of influence Understand and apply Willis Towers Watson’s Billing processes, policies, procedures and internal control standards Address inquiries related with CTC processes. Show less
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A.P. Moller - Maersk
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Denmark
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Liner Finance and Accounting Analyst/ Accounts Receivable
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Aug 2012 - Mar 2016
Key Responsibilities: • Collections Support • Create and send a statement of accounts to clients • Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements • Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis • Review on-account payments and advise order to cash team of where payments should be applied • Prepare coversheets for some KC • Act as the communication interface between Order to Cash and the collections team • Ensure that high risk customers (based on debt ratios) are escalated to collectors and WKC Managers for treatment • Monitor payment application and supply relevant updates to the OTC team • Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner • Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner • Liaise with in-country coordinator, sales persons where necessary • Adhere to relevant legislation (country/cluster specific) Show less
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Hewlett Packard Enterprise
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NCR - National Capital Region, Philippines
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Sales Support Management Analyst II
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Mar 2011 - Feb 2012
Tasks and Responsibilities: • Direct Order Management • Prepares materials to communicate issue resolution for external customers. • Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate. • Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts. • Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching. • Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary. • Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics • Handles a few customer accounts that have moderate to high importance. • Supports solutions that impact other departments. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Procurement Operations Specialist
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Mar 2010 - Mar 2011
• Supply Chain Management• Review requisition requirements;• Work efficiently with requester/client for additional information or any questions;• Determine source from Sourcing Feed Database and contact supplier for price and delivery;• Negotiate cost savings and terms when applicable (non contracted sources);• Procurement of low dollar purchases services (including source identification as needed.);• Working knowledge of SAP/Hubwoo application and transactions;• Working knowledge of Req Tracker to utilize for non sourced requirements;• Consult Sourcing Feed Database (SFD) to understand commodity strategy;• Knowledge of all client specific process and procedures;• Initiate request for set up new suppliers including providing applicable information;• Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager; and • Expedite and Emergency Orders and follow up on deliveries• Provided assistance in E-BUY navigation, creation/status of shopping carts and purchase orders and delivery of goods/services;• Provided assistance in Hubwoo portal navigation, confirmation of purchase orders and creation of invoices via Hubwoo portal. Show less
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Order To Cash / Credit Analyst
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Dec 2009 - Mar 2010
Task and Responsibility:Collections and Deductions Processing• Responsible for business to business customer service and billing account management with both problematic and non-problematic clients• Obtaining timely payments within prescribed payment terms to maximize AR, : current and minimize write offs• Print Aging Report (weekly or daily) for assigned portfolio.• Assess whether assigned items are new or existing invoices.• Submit documentation to cash application or L&DP or customer service for rebill or clear invoice Show less
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Credit Analyst
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Jan 2009 - Dec 2009
Collections Department – Commercial Finance, GE CAPITAL • Confer with customers by telephone in order to provide information about open invoices for them to check that out for payment. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as forwarding invoices thru email and fax. • Check to ensure that appropriate changes were made to resolve customers' problems. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Complete contract forms, prepare change of address records. • Obtain and examine all relevant information to assess validity of complaints and to determine possible actions. • Evaluating New Account Risks. Show less
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Education
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University of the Philippines
Master of Arts (M.A.), Linguistics -
2005 - 2009
Philippine Normal University
Bachelor of Arts (B.A.), Literature
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