Experience

Arthur M. Blank Family Foundation

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Operations Administrative Assistant

  • Apr 2022 - Present



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Operations Manager

  • Jul 2019 - Oct 2021

• Project Event Coordinator

  • Jul 2011 - Oct 2021

• Customer Service Coordinator

  • Sep 2018 - Sep 2019

  Being a liaison for the front line customer service manager. Supervise employees, schedule gate assignments, ground security coordinator while on duty, compliance resolution official for all special service complaints. Controlled delays, worked escalated issues and formed a resolution.



USAirways/American Airlines

• Customer Service Agent

  • Jul 2011 - Sep 2018

  Provides assistance with passenger check-in and cargo acceptance.Interprets government rules and requirements for domestic and international travel or cargo shipmentsMeet and dispatches aircraft within established timesProvide assistance to distressed passengers and customers.Protect companies property and revenue.Provide for safe travel.Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.Use organizational skills to perform multiple tasks within a limited time period.I am self-motivated and require minimal supervision.Respond and assist during security and emergency situations.Follow internal/external policies and procedures.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Loan Adjuster Specialists Bankruptcy/Foreclosesures

  • Apr 2008 - Jul 2011

  Responsible for reviewing, researching, processing, and responding to basic to moderate written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within loan servicing.Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management.Research and analyze problems and recommend solutions. Conduct periodic audits of files.Coordinate property inspections, lien priority and loan disbursements in accordance with loan documentationPerform procedures related to advances and pay downs, funds wiring and disbursement process, and processing of payment requests