Andrea LaCroix
Senior Customer Success Manager at Brightidea- Claim this Profile
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Bio
Elizabeth Pawlicki
Andrea's dedication to her clients is unparalleled. She is always willing to take on complex challenges when it comes to problem-solving. It was a joy to be a part of Andrea's team and I learned a lot from her and found her to be a wonderful mentor! Andrea is a highly experienced Customer Success Manager with a strong background in building and maintaining customer relationships.
Natalie Fedie
It is rare that you come across standout talent like Andrea. I had the pleasure of knowing Andrea over the past five years, during which time she reported directly to me as a Customer Success Consultant. I was impressed with Andrea's passion for helping her customers achieve their desired outcomes. As a result of her dedicated work, she was able to retain and grow the recurring revenue in the territory she was assigned. Andrea would be a true asset to any team and comes with my heartfelt recommendation.
Elizabeth Pawlicki
Andrea's dedication to her clients is unparalleled. She is always willing to take on complex challenges when it comes to problem-solving. It was a joy to be a part of Andrea's team and I learned a lot from her and found her to be a wonderful mentor! Andrea is a highly experienced Customer Success Manager with a strong background in building and maintaining customer relationships.
Natalie Fedie
It is rare that you come across standout talent like Andrea. I had the pleasure of knowing Andrea over the past five years, during which time she reported directly to me as a Customer Success Consultant. I was impressed with Andrea's passion for helping her customers achieve their desired outcomes. As a result of her dedicated work, she was able to retain and grow the recurring revenue in the territory she was assigned. Andrea would be a true asset to any team and comes with my heartfelt recommendation.
Elizabeth Pawlicki
Andrea's dedication to her clients is unparalleled. She is always willing to take on complex challenges when it comes to problem-solving. It was a joy to be a part of Andrea's team and I learned a lot from her and found her to be a wonderful mentor! Andrea is a highly experienced Customer Success Manager with a strong background in building and maintaining customer relationships.
Natalie Fedie
It is rare that you come across standout talent like Andrea. I had the pleasure of knowing Andrea over the past five years, during which time she reported directly to me as a Customer Success Consultant. I was impressed with Andrea's passion for helping her customers achieve their desired outcomes. As a result of her dedicated work, she was able to retain and grow the recurring revenue in the territory she was assigned. Andrea would be a true asset to any team and comes with my heartfelt recommendation.
Elizabeth Pawlicki
Andrea's dedication to her clients is unparalleled. She is always willing to take on complex challenges when it comes to problem-solving. It was a joy to be a part of Andrea's team and I learned a lot from her and found her to be a wonderful mentor! Andrea is a highly experienced Customer Success Manager with a strong background in building and maintaining customer relationships.
Natalie Fedie
It is rare that you come across standout talent like Andrea. I had the pleasure of knowing Andrea over the past five years, during which time she reported directly to me as a Customer Success Consultant. I was impressed with Andrea's passion for helping her customers achieve their desired outcomes. As a result of her dedicated work, she was able to retain and grow the recurring revenue in the territory she was assigned. Andrea would be a true asset to any team and comes with my heartfelt recommendation.
Experience
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Brightidea
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United States
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Software Development
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1 - 100 Employee
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Senior Customer Success Manager
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Feb 2022 - Present
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HighRadius
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Software Development
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700 & Above Employee
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Customer Value Manager
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Mar 2020 - Dec 2021
Ensuring HighRadius clients get the highest possible value from their technology investment. Increasing engagement and adoption with the every-day goal of maximizing the value of our product. This happens with proactive outreach, Monthly Business Reviews and Quarterly Executive Reviews. I am the voice of the company for our clients and advocate for them daily on adoption, product enhancements, support issues and overall growth and partnership.These practices have resulted in low churn, multiple NPS promoters and customers who are champions of HighRadius.
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Spok
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Success Manager
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Feb 2018 - Mar 2020
I am the liaison and trusted adviser between the customer and Spok Support and other Spok departments. I ensure the customer’s solution is fully and successfully utilized and coordinate and manage any needed support escalations. I am the customer’s primary point of contact for the premium support plan offering using monthly status meetings, activity tracking, quarterly reports and annual onsite business review meetings to maintain a strong business relationship. My goal is to remove barriers to make my customers happy and champions for the products I support.
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Client Success Consultant (Account Manager) State and Local Government
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Apr 2012 - Nov 2017
As a Client Success Consultant I am the face of the organization and a dedicated resource for clients with high priority technical issues, new or additional implementations, contract changes and the overall renewal process. Day to day I help my public sector clients better communicate with their citizens and stakeholders, more easily manage meetings and agendas, and increase the use of digital services to boost citizen engagement.Primary Responsibilities: Guide clients with the focus on adoption, retention and growth. Identify business needs in existing client base and introduce new products that provide solutions. Assist clients in maximizing use of the platform to increase the value of the service. Introduce services to other departments and agencies within existing client base to increase the dependence on and strength of the solution. Offer best practice guidance based on business objectives and be the expert in government digital communications and provide recommendations based on this expertise.
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Enterprise Account Manager
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Dec 2006 - Apr 2012
Manage all post-sale aspects of enterprise accounts. Work closely with sales team to create account specific success strategy. Train new clients in all administrative features and end user training. Stay in close contact with accounts through implementation process. Work in partnership with account decision makers to ensure return on investment and guarantee renewal revenue. Provide strategies and best practices for clients to maximize adoption and value of solution. Create and implement internal and external best practices. Act as a liaison with development staff to resolve all technical implementation issues.
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Customer Service/Operations
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Jun 2004 - Sep 2006
Provide support for outside sales staff including daily customer contact, order confirmations, samples, inventory checks, etc. Assist dealers and customers with product selection, assess product availability, provide on time delivery of quality product, and follow up to ensure satisfaction with product. Manage yard and transportation staff. Supported outside sales in all aspects, including; job quotes, material pricing, follow-up customer calls, and order confirmations. Provide support for outside sales staff including daily customer contact, order confirmations, samples, inventory checks, etc. Assist dealers and customers with product selection, assess product availability, provide on time delivery of quality product, and follow up to ensure satisfaction with product. Manage yard and transportation staff. Supported outside sales in all aspects, including; job quotes, material pricing, follow-up customer calls, and order confirmations.
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IT Specialist
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Feb 2001 - Jun 2003
Train, support, troubleshoot, and maintain 100+ users and PCs in five locations. Support Windows 95, Windows 98, and Windows 2000, and Windows XP desktops. Provided individual and group training on various company applications and created documentation to accompany trainings. Perform administrative tasks for Windows 2000 servers, Citrix Servers, Microsoft Exchange Server, and server applications including Backup Exec and Watchguard Firewall. Support network printers and copiers. Upgrade hardware, and software applications.
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Education
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University of Minnesota-Twin Cities
BA, Political Science
Community
