Andrea Kaplan

Enterprise Customer Success Manager at Achievers
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US
Languages
  • English -
Skills

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Marissa Rainieri

During my time at O.C. Tanner Andrea provided invaluable mentoring. Dedicated to her role, she helped me navigate my first few months at a new company by providing me with consistent support, insight and direction. Watching her contribute endlessly to her clients success was inspiring. She is a true professional prioritizing the relationships she creates with those around her. From contract negotiations, onboarding, to program management- one unwavering priority Andrea has is her dedication to each individual customers need. I confidently can say that Andrea is an indispensable team member.

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Credentials

  • Inferential and Predictive Statistics for Business
    University of Illinois at Urbana-Champaign - College of Business
    May, 2018
    - Nov, 2024
  • Managing the Organization: From Organizational Design to Execution
    University of Illinois at Urbana-Champaign - College of Business
    May, 2018
    - Nov, 2024
  • Marketing in a Digital World
    Coursera
    May, 2018
    - Nov, 2024
  • Designing the Organization: From Strategy to Organizational Structure
    Coursera
    Apr, 2018
    - Nov, 2024
  • Exploring and Producing Data for Business Decision Making
    Coursera
    Apr, 2018
    - Nov, 2024
  • Applications of Everyday Leadership
    Coursera
    Mar, 2018
    - Nov, 2024
  • Firm Level Microeconomics: Markets & Allocations
    Coursera
    Mar, 2018
    - Nov, 2024
  • Firm Level Economics: Consumer and Producer Behavior
    Coursera
    Feb, 2018
    - Nov, 2024
  • Foundations of Everyday Leadership
    Coursera
    Jan, 2018
    - Nov, 2024

Experience

  • Achievers
    • Canada
    • Software Development
    • 500 - 600 Employee
    • Enterprise Customer Success Manager
      • Sep 2019 - Present

  • O.C. Tanner
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Client Success Manager, Account Manager
      • Feb 2016 - Jun 2019

      Client-focused B2B role managing region accounts with a focus on retention and growth of existing clients followed by assistance in prospecting for net new business. Consistent total account growth year over year. Remote position managing enterprise and mid-market accounts in Oregon & SW Washington.O.C. Tanner, number 40 on the 2015 FORTUNE 100 Best Companies to Work For® list, helps organizations inspire and appreciate great work. Thousands of clients globally use our cloud-based technology, tools, and awards to provide meaningful recognition for their employees.

  • A Fabulous Fete Event Planning & Design
    • Owner
      • Jan 2015 - Jan 2017

      A full-service event planning firm specializing in conceptualization, coordination, management, styling and design for client gatherings. A full-service event planning firm specializing in conceptualization, coordination, management, styling and design for client gatherings.

  • Cornerstone Sonoma
    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Director of Special Events
      • Mar 2014 - Mar 2015

      Client-facing, B2C role overseeing management of sales and operations with an average of 70 events annually and revenues in excess of $750K. Client-facing, B2C role overseeing management of sales and operations with an average of 70 events annually and revenues in excess of $750K.

  • The Napa Valley Reserve
    • Marketing Communications Manager
      • Feb 2012 - Mar 2014

      First point of contact for Members/clients, management of entire Membership and all marketing & communications initiatives and planning. First point of contact for Members/clients, management of entire Membership and all marketing & communications initiatives and planning.

  • Lynmar Estate
    • United States
    • Wine & Spirits
    • 1 - 100 Employee
    • Assistant Director of Marketing | Special Event Manager
      • Apr 2010 - Feb 2012

      In marketing role, successful creation, development and maintenance of the winery marketing department, resulting in local and national media, as well as a formal marketing plan with ambitious yet obtainable goals and objectives. In event role, successful creation, development and maintenance of the winery event department, resulting an average of 40 events annually and revenues in excess of $250K, resulting in 25% of total business revenue for DTC sales. In marketing role, successful creation, development and maintenance of the winery marketing department, resulting in local and national media, as well as a formal marketing plan with ambitious yet obtainable goals and objectives. In event role, successful creation, development and maintenance of the winery event department, resulting an average of 40 events annually and revenues in excess of $250K, resulting in 25% of total business revenue for DTC sales.

Education

  • Loyola University of Chicago
    Bachelor of Arts (B.A.), Public Relations, Advertising, Marketing
    2008 - 2009
  • Northern Illinois University
    Corporate Communications, Corporate Communications
    2005 - 2007

Community

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