Andrea H.
Sr Manager Customer Operations at Nutrabolt- Claim this Profile
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Bio
Doreen Melendez
I worked with Andrea on a transformation project which required cross-functional collaboration between multiple teams to ensure a seamless delivery. Andrea was a key member of the Team that was responsible for ensuring all teams were working together and that any changes to the model were communicated to the entire Team. She did a great job of bringing together all required parties to ensure the decision-making process included input from any discipline affected. Andrea worked closely with our pilot market to support the implementation, and she was a highly-respected member of the Team. She has a great attitude and works well with all levels of Associates. I would highly recommend Andrea and think any Team she chooses to join would benefit as a result of her expertise.
Kristin Norley
Bringing Andrea into Avon is one of my proudest accomplishments on the Service Model Transformation Project. She has excelled at quickly identifying issues across all of the functional teams, rolling up her sleeves and assisting in achieving resolution. She has strong supply chain knowledge and is able to work with all of the other groups very adeptly – finance, sales, marketing, customer support, change management. Andrea has a very cheerful, collaborative style that lends itself to teamwork across diverse groups of people. Andrea has been very successful interacting across many layers in the organization as well as across cultural boundaries.
Doreen Melendez
I worked with Andrea on a transformation project which required cross-functional collaboration between multiple teams to ensure a seamless delivery. Andrea was a key member of the Team that was responsible for ensuring all teams were working together and that any changes to the model were communicated to the entire Team. She did a great job of bringing together all required parties to ensure the decision-making process included input from any discipline affected. Andrea worked closely with our pilot market to support the implementation, and she was a highly-respected member of the Team. She has a great attitude and works well with all levels of Associates. I would highly recommend Andrea and think any Team she chooses to join would benefit as a result of her expertise.
Kristin Norley
Bringing Andrea into Avon is one of my proudest accomplishments on the Service Model Transformation Project. She has excelled at quickly identifying issues across all of the functional teams, rolling up her sleeves and assisting in achieving resolution. She has strong supply chain knowledge and is able to work with all of the other groups very adeptly – finance, sales, marketing, customer support, change management. Andrea has a very cheerful, collaborative style that lends itself to teamwork across diverse groups of people. Andrea has been very successful interacting across many layers in the organization as well as across cultural boundaries.
Doreen Melendez
I worked with Andrea on a transformation project which required cross-functional collaboration between multiple teams to ensure a seamless delivery. Andrea was a key member of the Team that was responsible for ensuring all teams were working together and that any changes to the model were communicated to the entire Team. She did a great job of bringing together all required parties to ensure the decision-making process included input from any discipline affected. Andrea worked closely with our pilot market to support the implementation, and she was a highly-respected member of the Team. She has a great attitude and works well with all levels of Associates. I would highly recommend Andrea and think any Team she chooses to join would benefit as a result of her expertise.
Kristin Norley
Bringing Andrea into Avon is one of my proudest accomplishments on the Service Model Transformation Project. She has excelled at quickly identifying issues across all of the functional teams, rolling up her sleeves and assisting in achieving resolution. She has strong supply chain knowledge and is able to work with all of the other groups very adeptly – finance, sales, marketing, customer support, change management. Andrea has a very cheerful, collaborative style that lends itself to teamwork across diverse groups of people. Andrea has been very successful interacting across many layers in the organization as well as across cultural boundaries.
Doreen Melendez
I worked with Andrea on a transformation project which required cross-functional collaboration between multiple teams to ensure a seamless delivery. Andrea was a key member of the Team that was responsible for ensuring all teams were working together and that any changes to the model were communicated to the entire Team. She did a great job of bringing together all required parties to ensure the decision-making process included input from any discipline affected. Andrea worked closely with our pilot market to support the implementation, and she was a highly-respected member of the Team. She has a great attitude and works well with all levels of Associates. I would highly recommend Andrea and think any Team she chooses to join would benefit as a result of her expertise.
Kristin Norley
Bringing Andrea into Avon is one of my proudest accomplishments on the Service Model Transformation Project. She has excelled at quickly identifying issues across all of the functional teams, rolling up her sleeves and assisting in achieving resolution. She has strong supply chain knowledge and is able to work with all of the other groups very adeptly – finance, sales, marketing, customer support, change management. Andrea has a very cheerful, collaborative style that lends itself to teamwork across diverse groups of people. Andrea has been very successful interacting across many layers in the organization as well as across cultural boundaries.
Experience
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Nutrabolt
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United States
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Manufacturing
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100 - 200 Employee
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Sr Manager Customer Operations
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Mar 2021 - Present
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Sabra Dipping Company
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United States
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Food and Beverage Services
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200 - 300 Employee
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Customer Supply Chain Integration Lead
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Jun 2019 - Feb 2021
Accountable for the collaboration and process improvement to drive closer value alignment between Sabra and targeted customers. Development and delivery of customer scorecards, supply chain performance targets and business process improvements to ensure delivery against customer service and performance strategies• Developed Prefect Order Scorecard to track individual customer performance against KPIs such as Fill Rate, On-Time Delivery, and OS&Ds• Objectively assess business processes to identify gaps and solutions to increase efficiency across functions• Accountable for cultivating strategic supply chain relationships with targeted customers• Build relationships to facilitate knowledge sharing across functions and broader Logistics team• Delivered 30% YOY improvement/reduction in overall customer deductions
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Sales Operations Manager
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Jan 2016 - Jun 2019
Advocate & liaison for Sales organization across the enterprise and mentored one direct report. Managed tactical day-to-day support to help the team achieve business and financial goals. Introduced policies and procedures to support order management, broker commissions, product allocation and item discontinuation, sales samples, etc. Daily interaction with Customer Service, Logistics, Inventory Management to resolve supply issues, policy discrepancies, and identify potential gains in efficiency• Owned $13MM Sales Expense budget and managed adherence through monthly reviews of actual spend and forecasted plans with Sales Finance• Introduced new order minimum and shipping guidelines, developed and documented broker commission processes, item disco and revamped sales sample process to increase efficiency • Supported and drove execution of new item launches through communication to trade, new item setup, and sample fulfillment. Streamlined and revamped sales sample process through leverage of customer service component and implementation of automatic shipments for new item launches• Organized and executed programs such as national trade shows, annual sales meeting, etc. and re-engineered sales tools such as item brochures and food show materials (banners, demo kits, etc.)
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KIND
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United States
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Food and Beverage Services
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300 - 400 Employee
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Customer Operations Manager
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Jun 2014 - Jan 2016
Cultivated a team of five Customer Operations Representatives supporting annual revenue of $595M. Responsible for Order to Cash process – order entry through billing and returns. Proactively communicated potential issues and acted as cross functional liaison with Trade Marketing, Sales, New Product Development and Supply Planning and provided resolution for customer escalations involving delivery, inventory, return authorizations, etc. • Facilitated implementation of Order Management module for JD Edwards and developed standard operating procedures to support new processes for order entry and returns management • Trained and developed team members regarding business processes and transactions within JDE to maximize operational efficiency • Collaborated with Finance and Distribution teams to identify and resolve issues regarding inventory reconciliation and deductions • Managed KPIs such as case fill rate and on-time delivery and provided ad hoc analysis for sales team and executive leadership to help guide customer discussions • Reviewed new vendor/supplier agreements to ensure contracts were operationally efficient and customer requirements were viable for KIND • Provided support to Master Data team with new account setup and/or data cleansing to ensure accurate customer information
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Avon
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United Kingdom
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Personal Care Product Manufacturing
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700 & Above Employee
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Service Model Transformation / ERP Integration
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Feb 2012 - Mar 2014
Member of a global project team empowered to redesign the current service model proposition for all stages of service delivery from order receipt through delivery and payments. Partnered with Functional Leads and their respective teams to ensure key cross-functional deliverables were executed timely. Developed and owned critical path for deployment plan based on operational tasks defined through key business objectives. Worked with and elicited input/feedback from in-market Business teams and Project teams to resolve process gaps that emerge prior to deployment in market. Collaborated and supported development of cross-functional presentations to senior leadership to communicate key decisions required, project developments and updates
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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Strategy & Business Innovation
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Sep 2008 - Jan 2012
User Acceptance Test Lead for multiple software releases for Order Management and Warehouse Control Systems. Developed Master Test Strategies for two Warehouse Pick Centers to execute more than 800+ test cases in each software release. Coordinated testing activities cross-functionally (external vendors, Engineering and Design Team, Business Process Team, and Site Leadership) to provide necessary support and service to field team. Managed critical path activities for multiple distribution centers as go-to-market strategies transitioned from regional distribution to direct from each manufacturing plant. Liaison for Headquarters Leadership Team and Field Teams to support and resolve critical issues during conversion activities for Distribution Centers
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Celanese
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United States
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Chemical Manufacturing
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700 & Above Employee
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Supply Chain Process Improvement
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Jan 2008 - Sep 2008
Led and provided support across multiple process improvement efforts within global supply chain initiative. Collaborated with cross functional teams to conduct data analysis to identify and define requirements to streamline and implement global processes across three global business units.
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Supply Chain Planner
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Dec 2006 - Jan 2008
Responsible for production and distribution planning within 0 - 4 month planning horizon as well as development and implementation of the Sales and Operations plan. Worked in partnership with national and global supply teams to ensure timely scheduling of intermediate and finished goods as well as plant and warehouse supply to meet customer requirements.
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Order Execution Coordinator
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Aug 2005 - Dec 2006
Managed order process for distributor accounts for industrial chemical company from inbound to shipment (300+ customers, average call volume: 750 per month). Worked collaboratively with supply planners and plant logistics to ensure timely shipment and delivery of product and provided resolution for complex issues due to product and/or equipment restraints
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Cadbury Schweppes
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Dallas/Fort Worth Area
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Customer Service Representative
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Jan 2003 - Aug 2005
Proactively supported and provided issue resolution for 100+ distributor accounts across multiple regions. Provided excellent customer service and knowledge to account base as well as actively managed company owned accounts to alleviate stock outs. Successfully negotiated quick sale of product to increase inventory turnover within warehouse and plant locations Proactively supported and provided issue resolution for 100+ distributor accounts across multiple regions. Provided excellent customer service and knowledge to account base as well as actively managed company owned accounts to alleviate stock outs. Successfully negotiated quick sale of product to increase inventory turnover within warehouse and plant locations
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Education
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St. Thomas Aquinas College
Bachelor of Science -
Baylor University - Hankamer School of Business
Master of Business Administration - MBA
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