Andrea Ortega
Special Education Instructional Assistant at Ridgeland School District 122- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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American Sign Language Elementary proficiency
Topline Score
Bio
Credentials
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MENTA Method Certification
Ridgeland School District 122Nov, 2018- Oct, 2024 -
Illinois Substitute Teaching License
South Cook Intermediate Service CenterFeb, 2018- Oct, 2024
Experience
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Ridgeland School District 122
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United States
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Education Administration Programs
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1 - 100 Employee
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Special Education Instructional Assistant
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Aug 2018 - Present
• Collaborate with a team of three educators by educating six life skills students individually and in small groups to help them reach the goals in their Individualized Education Plans (IEPs) for reading and math • Develop behavior management skills by supporting experienced staff during the school day and following behavior intervention plans (BIPs) to deescalate negative behaviors and ensure students remain on task • Collaborate with a team of three educators by educating six life skills students individually and in small groups to help them reach the goals in their Individualized Education Plans (IEPs) for reading and math • Develop behavior management skills by supporting experienced staff during the school day and following behavior intervention plans (BIPs) to deescalate negative behaviors and ensure students remain on task
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The James Chicago Hotel
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United States
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Wholesale
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James Assistant
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Apr 2016 - Nov 2017
• Created positive guest experiences by daily communicating with 80-160 guests over the phone and offering accurate information for inquiries to ensure the guests had a comfortable and pleasant visit • Utilized flexibility and problem-solving skills when responding to guests’ concerns and complaints by investigating each situation and taking the appropriate actions to resolve any guest dissatisfaction • Collaborated in a team of six departments by daily submitting 30-50 guest requests as they arose and following up with team members to ensure requests were completed on time and satisfied guests’ needs • Accommodated the guests’ needs for upcoming stays by setting up their methods of payment and noting their specific requests to update the newly added 60-140 hotel reservations (completed during the morning shifts) • Developed three positive relationships with the human resources staff by completing 30 hours of cross-training to learn about the department’s role in recruitment, benefits, training, and other areas • Created a guide on the role of James Assistant by recording and organizing relevant information into multiple Word documents and folders to enable future assistants to quickly learn the new knowledge needed to assist guests • Increased the sales outcome for the hotel by persuading guests to upgrade the room type for their stay and daily preparing 50-100 key packets with coupons and other items that guests receive upon check-in • Modified 60-100 guest profiles daily by merging duplicate profiles and correcting any misspellings and other errors to ensure the guests’ information was fully and accurately updated in the hotel’s database • Awarded Team Member of the Month for October 2017 due to her reliability as a team member for the front office as well as her openness to learning and taking on new tasks Show less
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La Plaza, Inc
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United States
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Non-profit Organizations
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1 - 100 Employee
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La Plaza Intern
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Feb 2015 - May 2015
• Developed flexibility to learn a new software program quickly by updating 40-60 student files with their evaluations, assessments, and attendance records to monitor the success of the educational program • Strengthened relationships with local high schools by assisting with group activities and responding to questions in weekly workshops for 10-30 students to support their resume writing and career exploration • Presented information about the benefits of postsecondary education by giving a 20-minute presentation and answering questions for a classroom of 30 students to develop their interest in further education • Modified information from 80-90 student applications into three Excel spreadsheets to assist the Director of Programs with the application processing for upcoming summer programs Show less
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Event Staff
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Feb 2013 - Jan 2015
• Supervised a team of two to four ushers by providing clear instructions and answering their questions to support the operation of directing and seating of 30-700 guests before the beginning of the main event • Communicated in a friendly and caring demeanor by greeting guests upon arrival and departure and answering their questions quickly and knowledgeably to ensure the guests had a positive experience • Resolved guest concerns and complaints by listening to the guests’ story, taking the appropriate actions to assist the guests, and communicating with team members and managers as needed to turn negative experiences into positive ones • Maintained a clean and safe environment by carefully examining 10-30 rows of seats and collecting any leftover litter, booklets, surveys, and missing personal belongings after each event ended Show less
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Education
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2011 - 2015
Butler University
Bachelor's Degree, Anthropology and Spanish -
2013 - 2013
Instituto Franklin - UAH
Study Abroad in Spain -
2007 - 2011
Victor J. Andrew High School
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2005 - 2007
Virgil I. Grissom Middle School
7th Grade - 8th Grade -
1999 - 2005
Saint George School
1st Grade - 6th Grade
Community
