Experience

Localistico

• United Kingdom
• Software Development
• 1 - 100 Employee

• Partnerships & Strategy Team

  • Feb 2021 - Present

  United Kingdom A small team helping big brands bridge online & offline 🧡✌️👇 Morrisons, Zara, Nando's 🌶 , Starbucks, Vodafone, O2, Enterprise Rent-A-Car... you name it! Fact: For most retailers, 90% of their revenue is still made in stores. Problem: +70% of people browse and shop online & offline, making the retail space highly competitive. With that in mind - How can retailers utilise the online world to stand out, reach more customers and drive store visits? Solution: Improve your… Show more A small team helping big brands bridge online & offline 🧡✌️👇 Morrisons, Zara, Nando's 🌶 , Starbucks, Vodafone, O2, Enterprise Rent-A-Car... you name it! Fact: For most retailers, 90% of their revenue is still made in stores. Problem: +70% of people browse and shop online & offline, making the retail space highly competitive. With that in mind - How can retailers utilise the online world to stand out, reach more customers and drive store visits? Solution: Improve your stores' positioning online by making them more appealing and relevant to the local audience and Search Engines like Google. Have too many stores to manage? Localistico gotcha 😉! Localistico enables physical location-based businesses to enhance their online-to-offline marketing capabilities and increase both local awareness and footfall, empowering brands to convert online engagement into offline sales, globally. Show less



Abercrombie & Kent

• United Kingdom
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Travel Coordinator

  • Jun 2017 - Apr 2020

  Cheltenham Summary: worked across both FIT Operations & Contracting departments where, the first, was responsible for bespoke tailor-made individuals European tours. The latter was accountable for negotiations & contracting of suppliers & hotels. • Prioritised different tasks towards strict deadlines, whilst still maintaining attention to detail • Operated an average of 15+ tours to VIP & often over achieved financial targets (nearly a million USD in under 6 months) • Hired & negotiated rates &… Show more Summary: worked across both FIT Operations & Contracting departments where, the first, was responsible for bespoke tailor-made individuals European tours. The latter was accountable for negotiations & contracting of suppliers & hotels. • Prioritised different tasks towards strict deadlines, whilst still maintaining attention to detail • Operated an average of 15+ tours to VIP & often over achieved financial targets (nearly a million USD in under 6 months) • Hired & negotiated rates & contracts with top hotels in Europe, guaranteeing Health & Safety standards were met • Worked with in-house reservations system (Travel Studio) & actively sought ways to control costs, maximise upsell opportunities & improve margins • Produced spreadsheets, itineraries, reports & other detailed documentations with occasional translation • Proactively seeking for up-selling opportunities & reduction of cost of production, as well as assisting with training new starters. Show less



Thirteen Degrees

• United Kingdom
• 1 - 100 Employee

• Team Leader

  • Mar 2014 - Nov 2018

  Cheltenham, UK



The Cheltenham Trust

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Membership Sales Assistant- Leisure and Wellbeing

  • Mar 2017 - Jun 2017

  Cheltenham

• Customer Service Assistant- Leisure and Wellbeing

  • Jan 2017 - Jun 2017

  Leisure@ Cheltenham



ZON Multimédia

• Telecommunications
• 200 - 300 Employee

• Team leader- Telecommunications

  • Sep 2010 - Feb 2014

  Lisboa e Região, Portugal Summary: after 3 years offering landline, broadband & TV technical support, was promoted as team-leader for a huge platform migration campaign, consequence of a merger of two of the biggest telecommunication companies in Portugal. • Team-leader of over 60 operators, distributing tasks & work schedules as well as managing team skills to achieve set targets • Created & implemented guides, processes & reports assisting senior management with ad hoc tasks & projects • Monitored… Show more Summary: after 3 years offering landline, broadband & TV technical support, was promoted as team-leader for a huge platform migration campaign, consequence of a merger of two of the biggest telecommunication companies in Portugal. • Team-leader of over 60 operators, distributing tasks & work schedules as well as managing team skills to achieve set targets • Created & implemented guides, processes & reports assisting senior management with ad hoc tasks & projects • Monitored queue, tracked calls & pending resolutions of over 1 million customers • Provided customer care & technical support (TV, broadband & landline) via telephone • Managed multiple computer systems & programmes simultaneously whilst managing customer complaints, providing commercial & billing support. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales Operator- Contact Centre Group Ltd

  • Sep 2013 - Dec 2013

  Lisboa e Região, Portugal