Marketing Specialist

• Mar 2023 - Present

• Sep 2022 - Present

Plan, craft and coordinate the distribution of multi-platform content in the form of blogs, podcast copy, adverts, email campaigns, infographics, videos and paid social content.Evaluate and report marketing performance metrics and analytics.

• Jan 2022 - Aug 2022

• Jun 2021 - Feb 2022

Freelance Copywriter

• Nov 2020 - Present

I create compelling and creative copy to achieve organizational goals. I create compelling and creative copy to achieve organizational goals.

• Jan 2022 - Mar 2023

- Supervise day-to-day operations of the customer service department, training and overseeing a team of three Account Managers. - Developed a Customer Service Kit to establish customer service procedures that guide daily operations. - Manage team workflow, prioritize and delegate tasks using the Hubstaff project management app, ensuring adherence to deadlines.- Resolve any escalated customer service issues. - Prepare client reports and customer meetings.

• Sep 2020 - Mar 2022

- Communicate effectively via phone and email and manage time efficiently to ensure all customer queries are answered.- Strengthen customer relationships and secure incoming uniform orders from national private security service providers. - Liaise with internal departments to ensure orders are fulfilled as expected and streamline communication across teams.- Develop and continuously update organizational systems that adapt to the constantly changing - Process and organize information to create customer specific web portals for uniform orders. Show less

Account Manager

• Sep 2019 - Sep 2020

- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. - Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols. - Process orders using Linux HP software. - Ensure prompt fulfillment of orders. - Resolve complaints and improve processes to prevent further issues. - Facilitate client satisfaction and renew customer relations. - Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. - Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols. - Process orders using Linux HP software. - Ensure prompt fulfillment of orders. - Resolve complaints and improve processes to prevent further issues. - Facilitate client satisfaction and renew customer relations.

Journalist

• Jan 2014 - Dec 2016

Head Journalist: • Created content for web platforms and managed social media accounts (Facebook, Twitter and Instagram). • Coordinated public relations: built media lists, redacted press releases, prepared presentations and monitored the media. • Coordinated campaigns with an agency to ensure organizational goals were met. • Photographed and recorded video of events. • Collaborated to develop the city’s first touristic website and mobile app. Head Journalist: • Created content for web platforms and managed social media accounts (Facebook, Twitter and Instagram). • Coordinated public relations: built media lists, redacted press releases, prepared presentations and monitored the media. • Coordinated campaigns with an agency to ensure organizational goals were met. • Photographed and recorded video of events. • Collaborated to develop the city’s first touristic website and mobile app.

Creator and broadcaster of the cultural segment “La Ronda”

• Dec 2014 - May 2015

• Conceived the concept for the cultural segment “La Ronda”. • Interviewed local artists, prepared topics and included a weekly calendar of cultural events. • Conceived the concept for the cultural segment “La Ronda”. • Interviewed local artists, prepared topics and included a weekly calendar of cultural events.

Digital Journalist

• Oct 2013 - Dec 2013

• Wrote news articles in English and Spanish for the first Bilingual Digital Newspaper in Ecuador. • Managed social media accounts (Facebook and Twitter). • Wrote news articles in English and Spanish for the first Bilingual Digital Newspaper in Ecuador. • Managed social media accounts (Facebook and Twitter).

News Reporter

• Jun 2011 - Oct 2013

• Covered issues affecting the local community. Wrote news reports and did photography for the weekly edition. • Managed social media accounts (Facebook and Twitter). • Covered issues affecting the local community. Wrote news reports and did photography for the weekly edition. • Managed social media accounts (Facebook and Twitter).

Internship

• Sep 2010 - Jun 2011

- Info UCG Reporter and writer for Universidad Casa Grande’s college magazine. - Info UCG Reporter and writer for Universidad Casa Grande’s college magazine.

Internship

• Mar 2011 - Apr 2011

Internship in the “Community” segment of local news channel Ecuavisa. Assisted during interviews, on the field and in the main cabin while the news aired. Internship in the “Community” segment of local news channel Ecuavisa. Assisted during interviews, on the field and in the main cabin while the news aired.

English Teaching Assistant

• Mar 2009 - Sep 2010