Experience

Suralink

• United States
• Accounting
• 1 - 100 Employee

• Customer Support Specialist

  • Feb 2023 - Present

  Provide technical support to customers via Live Chat and Email Provide technical support to customers via Live Chat and Email



Zappos Family of Companies

• United States
• Retail
• 700 & Above Employee

• Digital Messaging Team Member

  • Oct 2022 - Feb 2023

  Providing world class customer service through SMS

• Zappos at Work Apprentice

  • Apr 2022 - Oct 2022

  • Provide Zappos at Work related support for internal and external requests through JIRA • Complete various projects and tasks that aids in reaching team goals

• Internal Support Specialist for Customer Loyalty

  • Nov 2020 - Apr 2022

  Customer Loyalty support specialist for Zappos at Work.

• Customer Loyalty Representative

  • Aug 2020 - Nov 2020

  Providing world class customer service through phone, chat, email support.



Pollen

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Customer Experience Manager

  • Sep 2019 - Mar 2020



Zappos Family of Companies

• United States
• Retail
• 700 & Above Employee

• Customer Loyalty Team Lead

  • Jun 2012 - Sep 2019

• Customer Loyalty Senior Representative

  • Sep 2011 - Jun 2012

  Customer Loyalty Team Lead in training

• Customer Loyalty Representative

  • Jul 2008 - Sep 2011