Andrea Zelaya

SOC Analyst at CyberConvoy
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Contact Information
us****@****om
(386) 825-5501
Location
Lodi, New Jersey, United States, JE

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Credentials

  • CompTIA Security+
    CompTIA
    Oct, 2023
    - Sep, 2024

Experience

  • CyberConvoy
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • SOC Analyst
      • Oct 2023 - Present
  • HANUL CORPORATION
    • United States
    • 1 - 100 Employee
    • Technical Support Specialist
      • Jan 2019 - Sep 2023

    • Technical Support Specialist
      • Jan 2019 - Oct 2021

      ● Follow policies and procedures implemented by Samsung.● Hardware and Software troubleshooting for TV products.● Certified technical support agent to service Samsung TVs● Data entry● Research or investigating new technical issues on the product● Report new issues and try to fix them with engineering department● Assist field technicians servicing the product in real time● Authorization of services● Hands on product service● Tier 1 tech support agent● Report any account that does not follow policies or procedures● Keep up to date with new products and technology deployed by Samsung Show less

Education

  • New Jersey Institute of Technology
    Computer and Information Systems Security/Information Assurance
    2021 - 2022

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