Drea Ventura

Technical Support Representative at Jazz Imaging
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Contact Information
us****@****om
(386) 825-5501
Location
Fremont, California, United States, US

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Credentials

  • Google workspace Administration
    Coursera
    Nov, 2022
    - Nov, 2024
  • Troubleshooting Common PC Issues for Users
    LinkedIn
    Jan, 2020
    - Nov, 2024

Experience

  • Jazz Imaging
    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Technical Support Representative
      • Aug 2021 - Present

      Resolve computer, software and networking issues related to product installation, training and ongoing usage. Engage customer inquiries via phone, chat interfaces and other online mediums for support and initial product questions. Initiate ticketing of issues using sales force. Contribute to creation/modification in customer support documentation and procedures. Resolve computer, software and networking issues related to product installation, training and ongoing usage. Engage customer inquiries via phone, chat interfaces and other online mediums for support and initial product questions. Initiate ticketing of issues using sales force. Contribute to creation/modification in customer support documentation and procedures.

  • Kyla
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Service Technical Support
      • Aug 2020 - Aug 2021

      Resolved an average of 80 inquiries in any given day and consistently exceed performance benchmarks in all areas. ● Successfully provide assistance to customers under stress while maintaining patience and a friendly attitude which ensures a customer to continue using our service by 35%. ● Handled customer inquiries using Jira ticketing system to locate issues and request to correct resources; improved team performance by 15% ● Perform routine user account and network configurations Resolved an average of 80 inquiries in any given day and consistently exceed performance benchmarks in all areas. ● Successfully provide assistance to customers under stress while maintaining patience and a friendly attitude which ensures a customer to continue using our service by 35%. ● Handled customer inquiries using Jira ticketing system to locate issues and request to correct resources; improved team performance by 15% ● Perform routine user account and network configurations

  • Amazon Web Services (AWS)
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Support Technician
      • Jan 2020 - Jul 2020

      Manage multiple customer requests simultaneously. Troubleshoot all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, and other end userdevices. Manage multiple customer requests simultaneously. Troubleshoot all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, and other end userdevices.

  • Year Up
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Information Technology Intern
      • Aug 2019 - Jan 2020

      Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship. Completed coursework in Project Coordination, IT Helpdesk, Professional Skills, and Business Communications, with specialized training in IT Helpdesk MOD 2 Team Lead Professional of the Week Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship. Completed coursework in Project Coordination, IT Helpdesk, Professional Skills, and Business Communications, with specialized training in IT Helpdesk MOD 2 Team Lead Professional of the Week

  • Malone Workforce Solutions
    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Team Lead
      • Jan 2019 - Jan 2020

      Constantly examined administrative effectiveness and implemented better procedures Utilized the personal strengths and weaknesses of crew Demonstrated effective allocation of time resources Constantly examined administrative effectiveness and implemented better procedures Utilized the personal strengths and weaknesses of crew Demonstrated effective allocation of time resources

  • Carl's Jr.
    • Newark, CA
    • Manager
      • 2017 - 2018

      Achieved optimal levels of personal performance and accomplishment Displayed positive responses to negative situations Assured that employees had a clear understanding of their responsibilities Achieved optimal levels of personal performance and accomplishment Displayed positive responses to negative situations Assured that employees had a clear understanding of their responsibilities

Education

  • Per Scholas
    Computer/Information Technology Administration and Management
    2021 - 2022
  • Crossroads High School
    2015 - 2019

Community

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