Experience

HomeWell Care Services of New Jersey

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Desk Receptionist/Executive Assistant

  • Mar 2017 - Present



Jeffrey Gordon, DMD (Periodontics)

• River Edge, NJ

• Office Manager

  • 2006 - 2016

  Maintained an organized and efficiently run front desk presenting a professional, friendly and welcoming environment. Scheduled appointments to ensure smooth flow of office and minimal wait time for patients. Managed wait list and maintained communication with patients to reduce gaps on schedule. Registered new patients and insured that all required documentation was completed by patient. Verified insurance benefits; submitted claims; researched and resolved billing issues. Organized patient charts; handled billing and collections; confirmed appointments. Administrative duties included answering telephones; word processing; copying; filing; faxing; data entry; maintaining working order of office equipment. Show less



Medco Health Solutions (now Express Scripts)

• Information Support Analyst

  • 2004 - 2006

  Provided first level technical support for clients and internal users of applications and software products developed to analyze and monitor prescription benefit plan performance. Responded to phone and email inquiries by documenting calls in online ticketing system and managing to resolution.

• Operational Specialist

  • 2003 - 2004

  Provided operational support to account managers to ensure that program requirements were met and system parameters were audited. Responsible for the documentation, tracking, and quality checks for all submitted paperwork.



Interchange Bank (now TD)

• Saddle Brook, NJ

• Administrative Assistant

  • 2002 - 2003

  Interacted with all levels of management while performing general administrative duties such as preparation and distribution of reports; answering telephones; word processing; filing. Interacted with all levels of management while performing general administrative duties such as preparation and distribution of reports; answering telephones; word processing; filing.



FleetBoston Financial (now Bank of America)

• Ridgefield Park, NJ

• Customer Services Analyst III

  • 1993 - 2001

  Worked independently as well as a member of a help desk team that consistently met department goal of 94% initial call resolution rate. Answered questions, resolved problems and effectively communicated with customers of varying skill and organizational levels to interpret problems and conveyed solutions in a clear and concise manner. Ensured customer satisfaction and timely resolution of critical issues by documenting impact, escalating to appropriate support area and maintaining contact with customer through the resolution process. Show less



United Jersey Bank

• United States
• Architecture and Planning

• Assistant Branch Manager

  • 1990 - 1993

  Managed daily operations of retail banking office ensuring compliance with audit and security standards and loss prevention measures. Supervised and developed a staff of 12 in all aspects of sales, service, and operations to ensure that customer services were provided in accordance with policies and procedures, including opening of accounts, providing information and resolving routine banking problems for customers.

• Branch Manager

  • 1989 - 1990

  Led staff and customers through merger transition of United Jersey Bank and UJB/Wood Ridge National.



UJB/Wood Ridge National

• Moonachie, NJ

• Assistant Branch Manager

  • 1984 - 1989

  Ensured that customer services were provided in accordance with policies and procedures, including opening of accounts, providing information and resolving routine banking problems for customers. Participated with manager in ensuring that standard operating procedures were being followed and maintaining prescribed security controls. Trained and motivated a staff of 4. Ensured that customer services were provided in accordance with policies and procedures, including opening of accounts, providing information and resolving routine banking problems for customers. Participated with manager in ensuring that standard operating procedures were being followed and maintaining prescribed security controls. Trained and motivated a staff of 4.