Experience

WebMD Health Services

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Senior Implementation Consultant

  • Apr 2020 - Present

  •Gather all business requirements and managing client changes in order to successfully launch a new client or an existing client's wellness program on the ONE platform. • Responsible for site configuration and JIRA ticket to dev teams, conducting CAT testing and prep/QA for site launch. •Participate in internal meetings, client meetings or cross-functional meetings. Be responsible for completing implementation project plans and provide timely updates to the overall team project plan. •Drive to outcomes. Assist in guiding clients to making timely decisions for their program in order for it to be successful. •Provide weekly, detailed project status to internal team members and client. Highlight issues, scope of services changes, and progress that has been made. •Successfully transition the client post implementation to the Account Management team and service team. •Utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope. •Work with clients throughout the year to come back in for challenge site configuration or any site needs. Awards: 2023: Genuine Gem Award Nominee - Unique Solutions 2022: Genuine Gem Award Winner - Unique Solutions 2021: Doug Michael Everyday Hero Award Nominee - Unsung Star Performer Show less



StayWell (Now WebMD Ignite)

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Client Service Manager

  • Apr 2015 - Apr 2020

  •Maintain relationships and communications with client team, sales, account management team, and other internal team members throughout the duration of implementation. •Responsible for gathering all business requirements and managing client changes in order to successfully launch a new client or an existing client; ensuring that all other departments involved in the implementation are able to complete their set ups on time with acceptable levels of quality. •Lead or participate in internal meetings, client meetings or cross-functional meetings. Be responsible for completing project plans, detailed meeting notes documentation, action item management, and any other meeting deliverables. •Drive to outcomes. Assist in guiding clients to making timely decisions for their program in order for it to be successful. •Provide weekly, detailed project status to internal team members and client. Highlight issues, scope of services changes, and progress that has been made. •Create and manage project schedules. Execute and deliver purchased product/data to clients in the required formats by the deadlines established in those schedules. • Responsible for demo-ing client website and train client to use their website •Successfully transition the client post implementation to the Account Management team and service team. •Utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope. Show less



Curb Crowser

• Greater Minneapolis-St. Paul Area

• Traffic Manager

  • Aug 2013 - Feb 2015

  Managed project workflow for all of Creative Services including design, copy and production. Assigned work by talent first and capacity second in an unpredictable workflow. Provided support on the account side by opening jobs, providing briefs, timelines and estimates. Worked with many internal client systems including legal routes, translation and budget tools. Managed project workflow for all of Creative Services including design, copy and production. Assigned work by talent first and capacity second in an unpredictable workflow. Provided support on the account side by opening jobs, providing briefs, timelines and estimates. Worked with many internal client systems including legal routes, translation and budget tools.



Best Buy

• Retail
• 700 & Above Employee

• Senior Traffic Planner

  • Oct 2005 - Aug 2013

  Senior Traffic Planner – Omni-Channel Design Traffic the design process to create in-store signage. Manage multiple work streams and timelines ranging from temporary promotional signage to larger scale project work. Assign work to team members taking into account strengths and capacity. Man multiple mailboxes, troubleshoot incomplete requests and apply learning’s into process improvement. Act as communication liaison between cross functional teams across the enterprise. Train internal and external teams on process for all work streams and hold them accountable for best practices. Track translation costs and billing for entire team.  Most Valuable Player - Best Buy - 2006  Team Service Award– Creatis – 2006 (contractor 2005-2008) Show less



Fallon

• United States
• Advertising Services
• 200 - 300 Employee

• Assistant Media Planner

  • 2004 - 2005

  Assistant Media Planner, Accounts: Citibank, International Truck & Engine Researched new ideas, markets and publications for various campaigns within a team. Created costing sheets and flow charts based on budgets allocated. Negotiated rates, positioning and carried out ad plan by monitoring insertions and make goods. Acted as communication liaison between account executives and financial manager. Maintained client and sales representative relationships. Assistant Media Planner, Accounts: Citibank, International Truck & Engine Researched new ideas, markets and publications for various campaigns within a team. Created costing sheets and flow charts based on budgets allocated. Negotiated rates, positioning and carried out ad plan by monitoring insertions and make goods. Acted as communication liaison between account executives and financial manager. Maintained client and sales representative relationships.



Brookfield Properties

• United States
• Real Estate
• 700 & Above Employee

• Marketing Coordinator

  • 2001 - 2004

  Marketing Coordinator, City Center and Gaviidae Common Leveraged merchant/vendor relationships to secure trade-outs, sponsorships and added value elements for mall programs and promotions. Coordinated, gathered and tracked merchant information as it related to the mall merchant motivation program, mall website, newsletter, events and email blast program, EshopMPLS. Assisted in coordination and presentation of mall-wide merchant meetings and ideas/of creative materials. Gathered monthly tenant sales information and reports. . Show less