Strategic Account Manager

• Dec 2019 - Present

Packaging & Converting Sales Manager

• Jan 2019 - Dec 2019

Distribution Sales Manager

• Sep 2017 - Dec 2019

Vice President Of Customer Relations

• May 2012 - Sep 2017

North American Sales Manager

• May 2009 - May 2012

Coordinated sales operations across North American region. Maintained and averaged a 20% annual gross increase in sales for 3 consecutive years. Cultivated a strong repeat customer base by demonstrating excellent customer service, assessing client needs and offering the best solutions. Recruited and trained sales staff while simultaneously generating new accounts and addressing customer concerns. Experienced with contract agreements and conducting sales in B2B and B2C environments. Educated employees on new products, customer service strategies and regulatory compliance in the industry. Show less

Customer Service Manager

• May 2001 - May 2009

Managed all incoming phone calls and processed orders, while answering client’s inquiries and concerns. Handled all escalated customer issues by working toward a win-win solution for both the company and the customer. Assisted customers with merchandise location and offered the best alternatives to customer returns to reduce overall return levels. Provided excellent customer service and ensured that the customer satisfaction and retention levels were high. Demonstrated outstanding leadership and organizational skills while successfully collaborating with the sales department. Significantly improved client satisfaction and loyalty. Show less