Experience

Mathnasium - KV

• United States
• Higher Education
• 1 - 100 Employee

• District Manager

  • Mar 2020 - Present

  Houston, Texas, United States -Oversee operational, administrative, and fiscal management activities of 17 centers, including achieving top-line revenue targets and managing labor according to company expectations -Create succession plans for each center to support continued growth of company, effectively communicating strategies with the COO and Executive Director -Collaborate with Center Managers to identify and participate in local marketing events to facilitate relationships with local schools and… Show more -Oversee operational, administrative, and fiscal management activities of 17 centers, including achieving top-line revenue targets and managing labor according to company expectations -Create succession plans for each center to support continued growth of company, effectively communicating strategies with the COO and Executive Director -Collaborate with Center Managers to identify and participate in local marketing events to facilitate relationships with local schools and organizations -Streamlined ATS Clear Company hiring process to improve operational quality and team efficiency by effectively determining strong applicants -Ran talent acquisition process from application to hiring for 2 markets with Louisville being completely remote to recruit and select highly skilled candidates -Promoted and trained roughly 20 managers from within company, building loyalty, and trust -Won highest customer satisfaction rating in the entire KV Mathnasium franchise in 2020 -Surpassed 2019 pre-pandemic revenue numbers in 2021 by 37% during pandemic

• Center Manager

  • Aug 2018 - Mar 2020

  Houston, Texas Area -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations -Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction -Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service -Designed and monitored learning plans by conducting assessments… Show more -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations -Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction -Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service -Designed and monitored learning plans by conducting assessments, providing updates throughout program -Worked with small team to produce how-to video and recording of "Virtual Math Nights" during pandemic -Won "Rookie of the Year" award for highest performing new center manager in 2019 -Managed 25+ team members, cultivating creative fun, and productive working environment -Increased in annual revenue by 42% through generating a steady stream of new enrollments

• Assistant Center Manager

  • Jun 2018 - Aug 2018

  Clear Lake City, Tx -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations -Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction -Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service -Designed and monitored learning plans by conducting assessments… Show more -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations -Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction -Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service -Designed and monitored learning plans by conducting assessments, providing updates throughout program



Sylvan Learning

• United States
• Education Administration Programs
• 700 & Above Employee

• Director Of Operations

  • Jan 2014 - Jun 2018

  Webster, TX -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance -Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business -Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing… Show more -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance -Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business -Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing satisfaction ratings -Recommended and carried out interventions and actions leading to successfully meeting sales and expense financial targets on a monthly basis

• Assistant Director Of Operations

  • Feb 2013 - Jan 2014

  Webster, TX -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance -Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business -Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing… Show more -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance -Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business -Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing satisfaction ratings -Recommended and carried out interventions and actions leading to successfully meeting sales and expense financial targets on a monthly basis

• Administrative Assistant

  • Jan 2011 - Feb 2013

  Webster TX -Handled all billing and registration of students, aiding in optimizing sales process, curriculum delivery, and marketing activities -Monitored workflow and administrative processes to keep operations running smoothly -Upheld great standards of leadership for employees by providing exceptional customer service to customers, increasing customer loyalty -Reduced financial inconsistencies and collected accounts payable



NASA Legal Office

• Legal Secretary (Internship)

  • Sep 2010 - Jan 2011

  Houston, Texas Area -Replaced outdated materials with up-to- date materials -Created travel reservations for Legal employees with CI Travel -Proof-read all correspondence that left office -Assisted attorneys with various projects -Served as gatekeeper for the office -Administrative work; distributed mail, answered chief counsel’s phone



Sylvan Learning

• United States
• Education Administration Programs
• 700 & Above Employee

• Administrative Assistant

  • May 2008 - Sep 2010

  Webster, TX -Handled all billing and registration of students, aiding in optimizing sales process, curriculum delivery, and marketing activities -Monitored workflow and administrative processes to keep operations running smoothly -Upheld great standards of leadership for employees by providing exceptional customer service to customers, increasing customer loyalty -Reduced financial inconsistencies and collected accounts payable