Experience

Cobb County Department of Emergency Communications

• United States
• Public Safety
• 1 - 100 Employee

• Systems Manager

  • May 2022 - Present

  • Supervise, direct, and evaluate two CAD Analysts who ensure the sound operation of multiple 911 systems, to include GIS Database, CAD and Viper Phone System.• Oversee the performance of, and perform system administration and operational support for CAD and related systems.• Coordinate interdepartmental work activities affecting the quality and accuracy of information related to multiple 911 systems.• Provide end-user support and training: troubleshoot problems, respond to requests for assistance, escalate unresolved issues to vendor, and ensure all 911 systems in compliance with applicable policies, procedures, and nationally recognized standards.• Routinely check multiple additional 911 software components: AV systems, weather radar, network connections, bank tracking software, license plate reader software, and mass notification system. Quality assurance includes checks of redundant systems and their operational readiness at secondary 911 site. • Implement new technologies within the center to ensure our 911 center is at the forefront of emerging 911 technology best suited to the safety of responders and service to citizens

• Operations Manager

  • Oct 2015 - May 2022

• Communications Supervisor

  • Nov 2013 - Oct 2015



Cobb County Government

• United States
• Government Administration
• 700 & Above Employee

• CAD Administrator

  • Jul 2009 - Nov 2013

• Communications Supervisor

  • Aug 2005 - Jul 2009

• Communications Officer

  • Oct 1995 - Aug 2005

• Data Entry Clerk

  • Oct 1994 - Oct 1995