Andrea Phillips

Security Supervisor at Priebe Security Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US

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Credentials

  • Private Investigator
    Texas Association of Licensed Investigators (TALI)
    Jan, 2020
    - Sep, 2024
  • Level II security license
    Texas Department of Public Safety

Experience

  • Priebe Security Services, Inc.
    • Security and Investigations
    • 1 - 100 Employee
    • Security Supervisor
      • 2019 - Present

      • Responsible for onsite security operations, tenant relations, and staff management at the Brodie Oaks Shopping Center • Eliminated onsite transient activity within 7 months; built relationships to boost communication between security company, property managers and 42 retail tenants • Act as liaison with the Austin Police Department on criminal investigations; accurately complete frequent fact-finding & incident reports • Manage 4-5 guard employees, including hiring, training, performance monitoring and discipline Show less

  • The Island on Lake Travis
    • United States
    • Security Guard
      • 2011 - 2019

      • Sole security presence for access control and safety at a 15-acre resort with 210 condos and a 50-slip marina; authorized employee and visitor entrance/departure and investigated all reported incidents • Created and maintained meticulous reports for property managers; collaborated with local law enforcement agencies to support criminal/civil investigations through fact-gathering and witness interviews • Acted as first responder for medical emergencies and code red situations; triaged problems quickly to provide clear and precise information, while following security and safety procedures • Responsible for maintaining CCTV access control systems and coordinating resolution of tech issues Show less

  • Canine Academy
    • United States
    • Consumer Services
    • Animal Care Technician
      • 2008 - 2011

      • Trained dogs as possible candidates for drug and arson K9 work in law enforcement • Provided daily training and exercise; treated sick or injured animals, or referred to veterinarian • Trained dogs as possible candidates for drug and arson K9 work in law enforcement • Provided daily training and exercise; treated sick or injured animals, or referred to veterinarian

  • PetSmart
    • United States
    • Retail
    • 700 & Above Employee
    • Store Manager
      • 1998 - 2008

      • Managed 6 employees at a pet retail store; responsible for the care of all resident animals • Responsible for hiring, training and scheduling • Updated pricing and merchandising; directed monthly operations budget to meet targets • Managed 6 employees at a pet retail store; responsible for the care of all resident animals • Responsible for hiring, training and scheduling • Updated pricing and merchandising; directed monthly operations budget to meet targets

  • Texas Property and Casualty Insurance (GL)
    • United States
    • Insurance
    • Claims Representative
      • 1994 - 1998

      • Investigated claims by reviewing policy coverage and completing thorough fact-finding for all lines of insurance, including medical malpractice • Met and communicated with claimants, legal counsel, doctors, employers, other insurers and law enforcement to establish and document facts • Created material damage estimates and assisted in preparing financial statements and operating reports; filed and billed all patient transactions • Negotiated settlements, authorized payments, and identified suspicious losses for further investigation • Attended arbitration and litigation to settle claims; stayed informed of statutory/regulatory changes Show less

  • State Farm ®
    • United States
    • Insurance
    • Insurance Fraud Investigator - Special Investigation Unit
      • 1987 - 1994

      • Supervised and managed complex criminal investigations for identifying and resolving fraudulent claims; verified coverage, confirmed information and recommended action • Performed accident scene investigations and multiple interviews of all parties, gathered witness statements • Confirmed medical and personal information through fieldwork, and coordinated with local law enforcement and emergency responders on fact-gathering • Compiled all evidentiary findings and made recommendation regarding prosecution; submitted all evidence to the District Attorney’s office and testified in court frequently Show less

Education

  • Sam Houston State University
    Bachelor's degree, Criminal Justice

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