Experience

Metafora

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Consultant

  • Jul 2022 - Present



Baton

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Management

  • Jun 2021 - Jul 2022

  Chicago, Illinois, United States •Owned responsibility of the entire enterprise customer portfolio, comprised of $4M in revenue consisting of 10 of the largest shippers and truckload carriers nationwide •Developed and maintained current account forecasts for all existing customers across multiple revenue lines, and presented those forecasts to C-suite leadership •Managed an offshore team and scaled their responsibilities from strictly supporting operations needs to support operations, billing, and engineering… Show more •Owned responsibility of the entire enterprise customer portfolio, comprised of $4M in revenue consisting of 10 of the largest shippers and truckload carriers nationwide •Developed and maintained current account forecasts for all existing customers across multiple revenue lines, and presented those forecasts to C-suite leadership •Managed an offshore team and scaled their responsibilities from strictly supporting operations needs to support operations, billing, and engineering needs •Led the launch of Baton’s intermodal drayage offering, overseeing customer engagement, insurance, compliance and driver training workstreams •Championed client needs during the product development process and quarterbacked the implementation of a customer-facing pricing dashboard •Created and managed the pricing framework used in 100% of customer bids and owned strategic development of RFP fulfillment requests Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Manager Customer Operations

  • Oct 2018 - Jun 2021

  Chicago, Illinois, United States •Increased revenue by 35% within 12 months by streamlining operational processes and scaling the customer team •Designed, created, and delivered sales presentations and pitches to C-suite executives •Owned total responsibility of key levers within operations’ P&L of a business worth $15.6M •Oversaw recruitment functions by hiring and training 9 account manager operations professionals, with key focus on servicing retail accounts •Forecasted and devised robust solutions for… Show more •Increased revenue by 35% within 12 months by streamlining operational processes and scaling the customer team •Designed, created, and delivered sales presentations and pitches to C-suite executives •Owned total responsibility of key levers within operations’ P&L of a business worth $15.6M •Oversaw recruitment functions by hiring and training 9 account manager operations professionals, with key focus on servicing retail accounts •Forecasted and devised robust solutions for mitigation of potential competitive risks •Improved profit margin from -70% to -10% while increasing the trailer fleet 3.5x by expanding customer commitments and scaling the Power Loop account management team •Supported creation and execution of training and leadership development initiatives •Contributed to developing a mobile app marketplace for the universal trailer pool program through consultation with design and engineering teams Show less



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• General Manager of Transportation

  • Feb 2016 - Oct 2018

  Melrose Park, Illinois, United States Planned and oversaw implementation of the largest new start-up account within the region, comprising of 85 local Chicago drivers and five operation supervisors, to ensure timely completion of prescribed tasks. Served as on-site specialist to strengthen customer supply chain network. Established strong professional relationships with customers to ensure fulfillment of business requirements. • Secured valuable accounts successfully by performing consultative selling, utilizing customer… Show more Planned and oversaw implementation of the largest new start-up account within the region, comprising of 85 local Chicago drivers and five operation supervisors, to ensure timely completion of prescribed tasks. Served as on-site specialist to strengthen customer supply chain network. Established strong professional relationships with customers to ensure fulfillment of business requirements. • Secured valuable accounts successfully by performing consultative selling, utilizing customer solutions, and promoting compelling business opportunities.

• Ramp Operations Manager

  • Mar 2015 - Feb 2016

  Racine, Wisconsin, United States Steered management of annual budget valued at $2.6M and fixed assets worth $5M. Established the Racine, WI startup operation within intermodal division and further expanded team by size up to 65 across highly competitive hiring market in less than one year. Aligned customer supply chain with JB Hunt’s intermodal network by consulting with customers to gain knowledge of supply chain network and create accurate plans. • Spearheaded increase in profitability of terminal by 10% through… Show more Steered management of annual budget valued at $2.6M and fixed assets worth $5M. Established the Racine, WI startup operation within intermodal division and further expanded team by size up to 65 across highly competitive hiring market in less than one year. Aligned customer supply chain with JB Hunt’s intermodal network by consulting with customers to gain knowledge of supply chain network and create accurate plans. • Spearheaded increase in profitability of terminal by 10% through execution of new maintenance protocol and inventory management system. • Developed and coached group of professional drivers in successfully surpassing safety and productivity targets.

• Transportation Planning Manager

  • Jan 2013 - Mar 2015

  Chicago, Illinois, United States Ensured accurate documentation of shipping records by consistently monitoring and reporting on transportation costs. Liaised with remote marketing and customer support staff to achieve customer-specific requirements. Managed and coordinated with 38 independent contractors living within 50 miles of Chicago. • Trained new fleet managers to efficiently perform dispatching processes and utilization of accurate procedures to manage complex service issues. • Planned and implemented 3K… Show more Ensured accurate documentation of shipping records by consistently monitoring and reporting on transportation costs. Liaised with remote marketing and customer support staff to achieve customer-specific requirements. Managed and coordinated with 38 independent contractors living within 50 miles of Chicago. • Trained new fleet managers to efficiently perform dispatching processes and utilization of accurate procedures to manage complex service issues. • Planned and implemented 3K loads per week with 98.5% on-time service.



White House Black Market

• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 2011 - Jan 2013

  •Met or surpassed business targets regularly through employee engagement and forward-thinking planning. •Revamped and led new training for all associates on company processes and policies to obtain flawless execution. •Generated repeat business through successful client follow-up and community outreach. •Closely monitored sales results to guarantee the team was meeting plans and adjusted labor hours accordingly. •Achieved a 30% sales increase above the prior year's results, for the… Show more •Met or surpassed business targets regularly through employee engagement and forward-thinking planning. •Revamped and led new training for all associates on company processes and policies to obtain flawless execution. •Generated repeat business through successful client follow-up and community outreach. •Closely monitored sales results to guarantee the team was meeting plans and adjusted labor hours accordingly. •Achieved a 30% sales increase above the prior year's results, for the fourth quarter of 2011 and consistently throughout 2012, by maintaining a teamwork atmosphere and managing units per transaction. Show less



Sears

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager Operations

  • Aug 2009 - Sep 2011

  •Decreased “extremely old merchandise” loss by 20% storewide through effective inventory management. •Through research, effectively planned sales floor execution to obtain the best results at minimal cost. •Successfully managed over 45 employees across multiple divisions. •Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.