Assistant General Manager (Promoted)

• May 2021 - Present

-Responsible to lead all departments within hotel and assist the General Manager with renovation projects-Oversee all operational functions of the hotel-Ensure full compliance to Hotel operating controls and enhance the service quality-Actively involved in the recruitment process of all positions within the hotel-Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax-Inspect rooms regularly with both the Housekeeping Manager and Property Engineer Show less

Director Of Front Office

• Apr 2018 - May 2021

Responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. To include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation* Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward* Manage and is point of contact for other department's staff and other department's supervisors* Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly* Responsible for purchase orders of the department* Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue* Implement and monitor all corporate marketing programs* Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events* Run and complete daily reports, analyze data and make decisions based on data* Resolve guest issues and concerns to guest satisfaction Show less

Guest Service Manager (Promoted)

• Mar 2017 - Jan 2018

Front Office Supervisor/ FSD

• Aug 2007 - Mar 2017

Room Service Manager (Intern)

• Apr 2007 - Aug 2007

- Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Maximize room service department profitability. - Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product. - Carried out designated duties within the room service department. - Managed and organized VIP guest amenities. - Supervised department of 30 waiters/cashiers. - Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Maximize room service department profitability. - Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product. - Carried out designated duties within the room service department. - Managed and organized VIP guest amenities. - Supervised department of 30 waiters/cashiers.