Andrea Newell

Labour Market Strategy Consultant at Self-employed
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, British Columbia, Canada, CA
Skills

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Experience

  • Talent Needs for the Evolving Energy Ecosystem
    • Canada
    • Human Resources
    • 1 - 100 Employee
    • Labour Market Strategy Consultant
      • Mar 2021 - Present

      Exciting project with Pat Hufnagel-Smith and Cheryl Knight working with Alberta's transitioning oil & gas workers. Exciting project with Pat Hufnagel-Smith and Cheryl Knight working with Alberta's transitioning oil & gas workers.

  • WCG Services
    • Canada
    • Professional Training and Coaching
    • 200 - 300 Employee
    • Performance Excellence Manager
      • Feb 2020 - Jan 2021

      Responsible for: Leading the Performance Excellence and Learning & Development departments within WCG’s WorkBC program for 5 catchments comprised of 16 Employment Services centres throughout BC. Driving operational performance and Change Management.Key Duties: • performance excellence framework activities and implementation of the Quality Management plan• service delivery design and continuous improvement• service quality oversight and support for management staff• internal policy creation and documentation of procedures• visual business process mapping using the Promapp system• quality assurance including file and onsite auditing• curriculum development and employee training (virtual, static, one-on-one) for all WorkBC staff including partner-staff• operational support including interpreting policy, contract compliance and Ministry systems• trouble shooting errors and fixing cases through a helpdesk ticketing system• internal documentation, staff tools, weekly WorkBC service team newsletter• lead CARF and Rick Hansen accreditations

    • Performance Excellence Specialist
      • Aug 2019 - Feb 2020

    • Regional Manager
      • Jan 2019 - Aug 2019

      Responsible for: the leadership/operations and contract accountability for the Prince George centre and 2 partner sites. Opening of Prince George centre April 2019 and induction training for all staff.Key Duties: • overall leadership and oversight of operations• Centre budgets and expenditures• business plan, quality management plan, service initiatives• employer outreach and marketing plan•

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