Guest relations Manager at PA Consulting

• Apr 2023 - Present

- Greeting guests as they enter the office as well as answering incoming calls. - Managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.- Oversee that we have sufficient office supplies. - Providing support and help with organisation of events held on client floor. - Carrying out tasks using excel and the in house software to carry out reports and record information. - Managing diary used for meetings rooms via outlook.-Developing a training plan and guide that will help support staff carry out tasks needed at the front desk.- Carrying out training to support staff. Show less

Guest relations and booking administrator at PA Consulting

• Dec 2021 - Present

- Maintaining the daily operations of the client floor.- Responding to queries via email in relation to bookings and upcoming events.-communicate clearly and effectively with clients and members of the team. -Ensuring the safety of guests by following procedures in place. -Following rules and regulations in place in the client area to protect business security.-Reporting through the helpdesk any faults.

Customer Service Representative

• Apr 2021 - Dec 2021

Supervisor

• Sep 2018 - Mar 2020