Experience

PEAK SOLUTIONS, INC

• Information Technology & Services
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2022 - Present

  Peak Solutions was founded by a United States Marine combat veteran committed to elevating the level of sourcing and service to support the critical mission of the DoD and its military branches. Peak Solutions was founded by a United States Marine combat veteran committed to elevating the level of sourcing and service to support the critical mission of the DoD and its military branches.



MyComputerCareer

• United States
• Higher Education
• 400 - 500 Employee

• Financial Aid Planner

  • Aug 2020 - Sep 2021

  Advise prospective and enrolled students in respect to their Title IV financial aid eligibility and programs. Assist students with application procedures and provide education costs. Customize information that addresses the particular needs and situation of the students. Assist Veterans with VA Benefits Applications. Ensure compliance and confidentiality with all federal, state, and internal policies and procedures. Collaborate with other Financial Planners and Financial Aid staff in… Show more Advise prospective and enrolled students in respect to their Title IV financial aid eligibility and programs. Assist students with application procedures and provide education costs. Customize information that addresses the particular needs and situation of the students. Assist Veterans with VA Benefits Applications. Ensure compliance and confidentiality with all federal, state, and internal policies and procedures. Collaborate with other Financial Planners and Financial Aid staff in general to ensure we remain committed to departmental and corporate goals. Show less Advise prospective and enrolled students in respect to their Title IV financial aid eligibility and programs. Assist students with application procedures and provide education costs. Customize information that addresses the particular needs and situation of the students. Assist Veterans with VA Benefits Applications. Ensure compliance and confidentiality with all federal, state, and internal policies and procedures. Collaborate with other Financial Planners and Financial Aid staff in… Show more Advise prospective and enrolled students in respect to their Title IV financial aid eligibility and programs. Assist students with application procedures and provide education costs. Customize information that addresses the particular needs and situation of the students. Assist Veterans with VA Benefits Applications. Ensure compliance and confidentiality with all federal, state, and internal policies and procedures. Collaborate with other Financial Planners and Financial Aid staff in general to ensure we remain committed to departmental and corporate goals. Show less



SAS

• India
• Philanthropic Fundraising Services

• Sr. Education Training Consultant

  • Oct 2002 - Dec 2018

  Worked with customers in multi-cultural, global organizations to assess training needs based on software solutions licensed. Created customized quotes and developed customer-specific training curriculums. Worked with Software Sales and Consulting teams to ensure proper training was positioned upfront; then scheduled appropriate training as software implementation occurred. Engaged with Customer Loyalty Managers after implementation to provide exceptional customer service and ensure software… Show more Worked with customers in multi-cultural, global organizations to assess training needs based on software solutions licensed. Created customized quotes and developed customer-specific training curriculums. Worked with Software Sales and Consulting teams to ensure proper training was positioned upfront; then scheduled appropriate training as software implementation occurred. Engaged with Customer Loyalty Managers after implementation to provide exceptional customer service and ensure software license retention. Continually communicated with cross-functional teams about training offerings and formats. Emphasized the importance of inclusion of training in software solution offerings. Worked with instructors and course development to create custom course content when clients requested. Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new training offerings. Managed sales pipeline using in-house application, tracking and forecasting sales opportunities.

• JMP Software Senior Account Executive

  • Apr 2002 - Oct 2002

  Successfully negotiated a 2-year agreement with Eastman Kodak Company resulting in annual revenue of $200,000. Implemented all aspects of territory account management. Provided exceptional customer service to existing customers while acquiring new business. Trained and mentored new JMP Account Managers. Prepared forecasts and mapped resources to most valuable opportunities.

• SAS/Compiler Senior Account Executive

  • Oct 1996 - Apr 2002

  Worked with our SAS/C Compiler customers to understand their requirements and provide exceptional customer service. Acted as the technical liaison between the customers and the internal SAS/C Compiler development and support contacts. Initiated and executed sales and marketing activities associated with the internal and external promotion of the SAS/C Compiler. Presented SAS/C Compiler overviews to SAS System new hires. Facilitated productive cross-functional meetings and maintained key… Show more Worked with our SAS/C Compiler customers to understand their requirements and provide exceptional customer service. Acted as the technical liaison between the customers and the internal SAS/C Compiler development and support contacts. Initiated and executed sales and marketing activities associated with the internal and external promotion of the SAS/C Compiler. Presented SAS/C Compiler overviews to SAS System new hires. Facilitated productive cross-functional meetings and maintained key relationships with SAS/C Compiler R&D, Technical Support, and Publications staff.

• Sr. Account Representative, Software Sales

  • Sep 1989 - Oct 1996

  Worked in a team-oriented capacity with our St. Louis regional office staff to increase our presence in the area. Negotiated a complex, multi-million-dollar contract with Southwestern Bell Telephone Company (now AT&T) resulting in first-year revenue of $1.6 million. Provided superb customer service to customers in our territory. Developed productive relationships with those customers and consulted with them closely to uncover needs and match to available products and solutions. Pro-actively… Show more Worked in a team-oriented capacity with our St. Louis regional office staff to increase our presence in the area. Negotiated a complex, multi-million-dollar contract with Southwestern Bell Telephone Company (now AT&T) resulting in first-year revenue of $1.6 million. Provided superb customer service to customers in our territory. Developed productive relationships with those customers and consulted with them closely to uncover needs and match to available products and solutions. Pro-actively researched and acquired lists for direct mail efforts to targeted market segments throughout the Midwest Region.



Responsive Terminal Systems, Inc.

• Hardware Sales Account Executive

  • Aug 1983 - Aug 1989

  Sold external modems, PC monitors, and Texas Instruments printers to Fortune 500 companies and school districts & universities throughout the State of Texas. Clients included Exxon Corp, Shell Oil, Anheuser Busch, and Houston Independent School District. Sold external modems, PC monitors, and Texas Instruments printers to Fortune 500 companies and school districts & universities throughout the State of Texas. Clients included Exxon Corp, Shell Oil, Anheuser Busch, and Houston Independent School District.