Experience

VICI

• Higher Education

• Merchandise Operations Manager

  • Jul 2023 - Present

  • Develops and communicates seasonal P2M calendar for Merch/Planning • Develops and communicates agendas and templates for key milestone merch meetings • Develops and implements SOP process documentation in support of inventory management, PO tracking/approvals/adjustments• Responsible to manage process from PO creation to receipt of inventory • Manages RTV Process with vendors and DC communication• Issues all Vendor Chargebacks based on our Vendor Manual • Handles all vendor questions regarding Vendor Manual/ VICI’s processes and procedures• Manages Open PO WIP Process with all vendors• Works closely with the Nashville retail location to manage their inventory• Monitors VICI private label PO approval process with supplier • Processes all NetSuite Purchase order updates• Liaison between Corporate/ DC and our Vendors regarding any shipment/product related issues• Responsible for all vendor delays and escalation process Show less

• Senior Production Coordinator

  • Nov 2021 - Aug 2023

  • Plans, controls, and monitors all incoming production of over a thousand SKU’s a month, according to purchase orders. Works closely with planning and merchandising teams to ensure ecommerce debut dates can be met and that all product is planned to launch on our website on time• Manages Work in Production (WIP) check in process with all vendors• Develops Production Plans and implements all purchase order updates in NetSuite• Ensures product was shipped according to contract• Solves any material issues arising from receipt of product or in the manufacturing process while ensuring Quality Control• Closely monitors Supply Chain and oversees all shipments in transit to the Distribution Center• Develops and fosters relationships with over 100 vendors and maintains all vendor communication from Purchase Order creation to the time the product ships Show less

• Sr. Inventory Assistant

  • Apr 2019 - Nov 2021

  • Oversaw all incoming samples, organized and received them in• Handled all transfer orders with Retail Store locations• Worked with AP on all incoming credit memos and invoices• Handled all vendor communication relating to incoming shipments • Assisted Inventory Manager with all shipments related issues• Processed and received in all purchase orders



JD Fine & Company

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2016 - May 2019

  • Managed customer relationships for all inquiries and requests. Resolves customer complaints with the highest degree of respect and professionalism • Organized work-flow to meet customer time frames including prioritizing pick tickets for the warehouse and coordinated with the warehouse manager to ensure shipments are executed prior to cancel dates • Managed all Tart Collections sales reps in various territories across the country. Works with the sales team to ensure all monthly sales goals are being met • Collaborated with the production team on monthly clothing line sheets to ensure that all styles are produced on time and that styles are being represented esthetically Show less



Wilkes Bashford Co

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Experience Manager

  • Jan 2011 - Feb 2016

  •Worked with headquarters to plan and execute all in store marketing events •Oversaw the full customer experience from start to finish •Fulfilled and handled all online store purchases •Managed the in store Customer Service team •Kept track of in store inventory levels and worked with warehouse and headquarters to receive new merchandise •Processed all incoming and outgoing transfer orders •Worked closely with the Sales Team to ensure sales goals were being met •Worked with headquarters to plan and execute all in store marketing events •Oversaw the full customer experience from start to finish •Fulfilled and handled all online store purchases •Managed the in store Customer Service team •Kept track of in store inventory levels and worked with warehouse and headquarters to receive new merchandise •Processed all incoming and outgoing transfer orders •Worked closely with the Sales Team to ensure sales goals were being met