Director of Executive Affairs and Operations

• Aug 2023 - Present

Executive Assistant

• Oct 2022 - Sep 2023

Interim Executive Assistant/Office Coordinator

• Oct 2022 - Dec 2022

Office Coordinator

• Aug 2022 - Oct 2022

Executive Assistant

• Apr 2022 - Aug 2022

Analyze metrics to identify inefficiencies and ensure workorder managers are meeting all customer SLA's. Generate reports for executive briefings. Prepare communications on behalf of the Directors and Senior Director to each Regional Manager and Service Coordinator, ensuring service cohesion.• Investigate vendors' IVR and fleet data, making recommendations to managers to maximize vendors' time and travel. • Run daily, weekly, and monthly detailed reports to track the life of a workorder and avoid escalations. Show less

Regional Service Coodinator

• Sep 2020 - Apr 2022

Prioritize and coordinate the purchase of materials, equipment rentals, and scheduling of daily work assignments according to technicians’ trades, providing timely customer service. Communicate regularly with technicians to provide updates to customers with regards to ETAs and work completions.• Meticulously gather all pertinent updates regarding workorder statuses, providing superior and attentive customer service to build a trusted customer relationship.• Managed monthly and biannual preventative maintenance programs and specialty contracts, acting as liaison to identify customer needs and provide efficient, cost-effective solutions. Show less

Office Manager

• Dec 2019 - Jun 2020

Delivered attentive customer service, responding to treatment, insurance, billing and transportation concerns. Trained co-workers and used expertise in EMR system and scheduling to ensure office ran smoothly and efficiently. Prepared detailed reports to track overall productivity and patient progress. • Expanded client referrals through responsive communication and engagement, nearly tripling number of patients served within three months. • Called patients directly regarding safety and precautions implemented after two-month COVID-19 closure, increasing business by 83 patients weekly within one month. Show less

Executive Assistant

• Aug 2015 - Dec 2019

Coordinated all activities for top two executives, providing comprehensive support for appointments, recordkeeping, business and personal travel. Generated materials for executive, staff and client meetings, ensuring items such as agendas, reports and briefings were consistent and accurate. • Managed office needs beyond executives, tele-conferencing/webinar and conference room calendars, catering for meetings and travel accommodations for all employees. • Aided in sales efforts across all divisions of company, including arranging and purchasing all design and promotional elements for trade show booths. • Successfully planned and executed memorable annual holiday party for over 100 employees and clients, cultivating and contributing to robust company culture. Show less

Program Manager

• Apr 2014 - Jun 2015

Created, promoted and delivered innovative programs for 520 members, consistently exceeding outreach, impact and participation goals. Developed benchmarks and auditable measurement tools to track achievements, incorporate member feedback and stimulate staff member accountability.• Communicated and engaged with clients to sell services, expanding membership by over 40% while sustaining 65% utilization rate, increasing monthly revenue.

Senior Health & Fitness Specialist

• Apr 2012 - Apr 2014

Collaborated with Program Manager to administer key programs, assisting with report preparation, budget creation and adherence, staffing and payroll, event supervision and promotion.• Guided program integration and broad campus outreach efforts, steadfastly interacting with members to build relationships and further develop participation.