Experience

North Shore Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Unit Secretary

  • Oct 2020 - Present



Wellspring

• Individual and Family Services
• 1 - 100 Employee

• MediClerk Student



The Gap

• Assistant Manager

  • Nov 2017 - Oct 2020

  • Train more than 10 new hires to provide excellent service and sales • Manage cash drawers, cash-pickups, and complete deposits for up to $18,000 per shift• Ensure availability of merchandise and services by approving contracts, receiving and maintaining inventory • Clearly communicate and monitor tasks for three team members per shift; demonstrate active listening and communication skills, resolve customer conflicts • Train more than 10 new hires to provide excellent service and sales • Manage cash drawers, cash-pickups, and complete deposits for up to $18,000 per shift• Ensure availability of merchandise and services by approving contracts, receiving and maintaining inventory • Clearly communicate and monitor tasks for three team members per shift; demonstrate active listening and communication skills, resolve customer conflicts



Harvard Business School

• United States
• Higher Education
• 700 & Above Employee

• Guest Service Representative

  • 2016 - 2018

  • Collaborated closely with team of 5 to check guests in and out, answer phone lines, and coordinate with housekeeping to provide exceptional service• Communicated with management to report guests’ frequent schedule changes • Maintained high standards of discretion and confidentiality for high-profile guests • Collaborated closely with team of 5 to check guests in and out, answer phone lines, and coordinate with housekeeping to provide exceptional service• Communicated with management to report guests’ frequent schedule changes • Maintained high standards of discretion and confidentiality for high-profile guests



Herb Chambers Honda of Boston

• Service Billing Clerk/ Receptionist

  • 2016 - 2017

  • Greeted customers with professionalism and friendliness, maintained clean and attractive showroom • Managed billing inquiries, processed accounting for work orders and coordinated with service manager in high-volume dealership • Greeted customers with professionalism and friendliness, maintained clean and attractive showroom • Managed billing inquiries, processed accounting for work orders and coordinated with service manager in high-volume dealership



Cerebral Palsy of Massachusetts

• Personal Care Assistant

  • 2011 - 2016

  • Assisted patient with hygiene, dressing, eating, transportation and medication• Planned, prepared and served meals and snacks according to prescribed diets • Administered simple range of motion exercises• Performed household tasks, such as laundry, washing dishes and vacuuming • Assisted patient with hygiene, dressing, eating, transportation and medication• Planned, prepared and served meals and snacks according to prescribed diets • Administered simple range of motion exercises• Performed household tasks, such as laundry, washing dishes and vacuuming