Experience

Merydyan

• United States
• Software Development
• 1 - 100 Employee

• Director of Client Success

  • Nov 2021 - Present

  San Antonio, TX



Biometrica Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Independent Consultant

  • Jan 2015 - Present

  Las Vegas, Nevada Area Develop new partnerships specifically targeting innovative and progressive companies looking for stronger asset protection. Work closely with the leadership team to ensure and maintain top-level customer relations to new and existing accounts. Attend conferences and expos to share the Biometrica product with new clients. Seek new development and opportunities in additional industries and areas for expansion.



Lynx Gaming Solutions

• United States
• Business Consulting and Services

• VP Operations

  • Apr 2010 - Present

  At Lynx, we implement streamlined processes that quickly maximize profitably for our clients. Each Lynx consultant is a specialist in his/her field with a minimum of ten years of practical experience in their area of expertise. Together, our team works toward a single goal: To bring effective and sustainable processes to our clients that enhance profitability in all facets of gaming and hospitality. With customized programs that specifically address our clients’ unique circumstances, our… Show more At Lynx, we implement streamlined processes that quickly maximize profitably for our clients. Each Lynx consultant is a specialist in his/her field with a minimum of ten years of practical experience in their area of expertise. Together, our team works toward a single goal: To bring effective and sustainable processes to our clients that enhance profitability in all facets of gaming and hospitality. With customized programs that specifically address our clients’ unique circumstances, our techniques and processes cut waste and enhance profits. Show less



Interblock Gaming

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Project Manager

  • Nov 2018 - Jun 2020

  Las Vegas, NV Managed the installation and implementation of table game stadium projects as well as special projects.



Casino Enterprise Management

• United States
• Media Production
• 1 - 100 Employee

• VP Advertising

  • Sep 2014 - Jan 2015

  Las Vegas, Nevada Area Develop new partnerships specifically targeting innovative and progressive companies looking to gain market share in the New Year. Collaborate and communicate with the leadership team to ensure and maintain top-level customer relations to new and existing accounts. Serve as a sounding board in generating, evaluating and refining advertising sales and marketing ideas by utilizing my previous experience as an operator, which allows me to offer a different perspective… Show more Develop new partnerships specifically targeting innovative and progressive companies looking to gain market share in the New Year. Collaborate and communicate with the leadership team to ensure and maintain top-level customer relations to new and existing accounts. Serve as a sounding board in generating, evaluating and refining advertising sales and marketing ideas by utilizing my previous experience as an operator, which allows me to offer a different perspective. Consult with the CEM team in the formulation of plans and strategies relating to advertising and marketing matters. Promote CEM, products and services within the gaming industry. Assist in the planning and execution of CEM events. Provide optimized daily operating procedures throughout the business. Show less



Acres 4.0

• Product Development Manager

  • May 2011 - Jun 2014

  Las Vegas, NV Project design and development related to Acres 4.0 sever-centric platform for both Class II and Class III gaming to include brand development, web-based interface design, system UI and procedural guidelines. Communicate and work closely across multiple departments developing product plans to meet target markets and sales forecasts. Utilize my prior gaming industry experience to work with the senior members of the Marketing team to identify, analyze, and prioritize… Show more Project design and development related to Acres 4.0 sever-centric platform for both Class II and Class III gaming to include brand development, web-based interface design, system UI and procedural guidelines. Communicate and work closely across multiple departments developing product plans to meet target markets and sales forecasts. Utilize my prior gaming industry experience to work with the senior members of the Marketing team to identify, analyze, and prioritize enhancement opportunities for the business infrastructure of Kai. Research, analyze, and communicate product requirements pertaining to gaming devices and industry regulators. Gather, filter and prioritize data from customers to translate into market needs and requirements for future product development. Provide Kai training and customer support as an on going service before and after the initial installation. Show less



Colusa Casino Resort

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Assistant Director of Casino Operations/Director of Table Games/Slot Manager

  • Sep 2009 - Apr 2011

  Colusa, CA Established operating department standards, guidelines, objectives and maintain other administrative processes such as budget and staffing to ensure proper planning along with efficient and effective operations of assigned areas. Evaluated performance of department operations on a daily basis in order to identify: service, maintain facility safety, cleanliness, and that operational standards fulfill the company objectives and ensure the ongoing protection of assets. Assisted in… Show more Established operating department standards, guidelines, objectives and maintain other administrative processes such as budget and staffing to ensure proper planning along with efficient and effective operations of assigned areas. Evaluated performance of department operations on a daily basis in order to identify: service, maintain facility safety, cleanliness, and that operational standards fulfill the company objectives and ensure the ongoing protection of assets. Assisted in the implementation of the IGT sbX server assisted product and implementation and deployment of mobile gaming units. Increased slot win by $22 per unit over a nine-month period, while increasing the number of units on the floor from 846 to 860. Assisted in implementing a plan to expand the slot floor count from 846 EGMs to 1273 EGDs by October of 2010. Assisted in increasing the average headcount from 408 to 450 per session and the player spend from $93 to $107 over a six-month period while decreasing monthly costs by $20,000. Bingo program is now on budget and profitable for the first time in seven years. Assisted in the rebuild of the slot, table games, poker and bingo departments. The rebuild consisted of the creation and implementation of updated internal controls, standard operation procedures and staff retraining. Refreshed table games and side bets to increase excitement and hold percentage. Increased hold percentage by 7% pm a 20-game pit over last twelve month period. Show less



Red Hawk Casino

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Assistant Slot Shift Manager

  • Sep 2008 - Sep 2009

  Placerville, CA Assisted in planning and opening this 2100 slot machine operation. Assisted in creating the department operations manual and ensured implementation of process standards. Established property/department specific performance standards, customer service expectations and standards. Plan and execute daily operations in accordance with the vision, philosophy, and department strategy as determined.



Red Earth Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Shift Manager/Interim Director of Casino Operations

  • Dec 2006 - Sep 2008

  Salton City, CA Assisted in planning and opening this 349 class III slot operation and six gaming table configuration for the Red Earth Casino in; Gaming revenue for the five months of operation has exceeded projected returns by 68%. Assisted in formulating and implementing the internal controls for the casino as per the NIGC MICS for a tier C gaming facility. Perform all training for gaming staff which include slot attendants, dealers, floor supervisors, player's club representatives and… Show more Assisted in planning and opening this 349 class III slot operation and six gaming table configuration for the Red Earth Casino in; Gaming revenue for the five months of operation has exceeded projected returns by 68%. Assisted in formulating and implementing the internal controls for the casino as per the NIGC MICS for a tier C gaming facility. Perform all training for gaming staff which include slot attendants, dealers, floor supervisors, player's club representatives and asst. shift managers. In charge of all hiring, termination and disciplinary functions for the Slot and Table Games Departments. Directly accountable for the formulation and execution of departmental policy and procedure. Contribute in development, review and analysis of gaming activities, costs, operations and forecast data to determine progress toward projected goals and objectives. Show less



Rolling Hills Casino

• Casino Shift Manager

  • Jul 2002 - Dec 2006

  Corning, CA Responsible for the daily operations of the Slot and Table Games Departments. Manager-on-Duty for the property. Scheduled all gaming personnel and track hours worked. Assisted in development, review and analysis of gaming activities, costs, operations and forecast data to determine progress toward projected goals and objectives. Performed all hiring and training functions for the Slot and Table Games Departments.



Colusa Casino and Resort

• Slot Floor Supervisor

  • Nov 2000 - Apr 2002

  Colusa, CA Maintained accurate files and records of all slot machines Managed scheduling of employees Supervised hopper and video technicians Completed prize forms (W-9's and IRS tax forms) for winning customers