Experience

Mintec Digital

• Honduras
• Advertising Services
• 1 - 100 Employee

• Community Manager/Social Media Manager

  • Feb 2023 - Present

  ∆ Respond to comments and customer queries in a timely manner ∆ Monitor and report on feedback and online reviews ∆ Coordinate with Marketing, Sales and Design teams to ensure brand consistency ∆ Client communication and organization through Notion, ClickUp and Google Workspace ∆ Attending in-person, hybrid, or virtual events ∆ Scheduling social media posts and other communications ∆ Create social media monthly analytics reports



WorkBetterNow

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Marketing Virtual Assistant

  • Jan 2022 - Present

  Remote ◇ HubSpot Marketing Management ◇ Copywriting for all Marketing Content pieces ◇ Email management & Data entry ◇ Calendar synching & organization ◇ Email Marketing (A/B testing, email segmentation, etc) ◇ Lead management ◇ Social Media Management (LinkedIn, Instagram & FB) ◇ Content creation through Canva & Adobe Photoshop ◇ Expertise usage of Google Workspace tools and Microsoft Office ◇ SEO ◇ Paid media campaigns ◇ Google Ads & Meta Ads



Gogo

• United States
• Telecommunications
• 300 - 400 Employee

• Social Media Specialist

  • 2019 - 2022

  Remote ◇ Managed social media accounts, primarily using Hootsuite and HubSpot CRM. ◇ Engaged with followers/public mentions, as well as handled private inquiries and feedback from customers on Twitter and Facebook. ◇ Assessed project outcomes with project management team to prioritize future marketing plans and customer engagement strategies.

• French Trilingual Engagement Specialist

  • 2017 - 2022

  Remote - San Pedro Sula ◇ Actively engaged with clients in both English and French via live chat, e-mail, and phone mediums. ◇ Achieved over 90% of quantitative metrics (CSAT, KPIs) related to customer satisfaction, subscription retention, and products. ◇ Actively showcased a courteous and empathetic attitude to customers. ◇ Maintained up-to-date customer records in Hubspot CRM. ◇ Completed tasks related to data entry, tech device troubleshooting, cancellation, and upgrading services.



Allied Global

• Guatemala
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Dec 2016 - Oct 2017

  San Pedro Sula, Cortés, Honduras ◇ Managed reservations for multiple US hotel chains such as Clarion, Hilton, Days Inn, Crowne Plaza, Marriott, etc. in English and Spanish. ◇ Resolved customer requests to cancel, postpone and modify reservations. ◇ Perform both sales and customer support, based on customer needs. ◇ Resolved follow-ups on customer complaints and escalations due to refund requests.



TREC Translation Project TREC

• French Translator

  • 2014 - 2015

  Remote ◇ Administered 15+ 200-300 word translations hourly with the Wordfast Pro software. ◇ Handled Canadian French to American English text translations.