Experience

Happy Haven OSHC

• Australia
• Education Management
• 1 - 100 Employee

• People and Culture Coordinator

  • Aug 2021 - Present



AltaFirma Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Analyst

  • May 2020 - Aug 2021

  • Analysing client requirements and understanding clients’ needs via consultations and business requirements. • Work closely with executive management to achieve outcomes based on company goals. • Provide recommendations and resolutions to the clients and senior management to optimise product delivery processes. • Resolve customer queries and find appropriate solutions to problems. • Prepare written reports and necessary documentation for clients. • Prepare written system user guides tailor to the specific client. • Provide both one on one and group training with clients once the system has been customised.



Mad Mex Fresh Mexican

• Australia
• Food and Beverage Services
• 100 - 200 Employee

• Supervisor

  • Sep 2015 - May 2020

  • Shift running and staff supervision • Ensuring staff are providing excellent customer service whilst also maintaining high levels of customer flow through • Managing the opening and the closing of the restaurant • Ordering, receiving and rotating stock as well as performing stocktaking duties • Complying with marketing initiatives • Facilitating training for restaurant staff • Ensuring compliance with WHS. Food safety and liquor licensing law • Shift running and staff supervision • Ensuring staff are providing excellent customer service whilst also maintaining high levels of customer flow through • Managing the opening and the closing of the restaurant • Ordering, receiving and rotating stock as well as performing stocktaking duties • Complying with marketing initiatives • Facilitating training for restaurant staff • Ensuring compliance with WHS. Food safety and liquor licensing law



VQ INGENIERÍA - sitio oficial

• Colombia
• Business Consulting and Services
• 200 - 300 Employee

• Human Resources Professional

  • Apr 2012 - Nov 2013

  • Supported the engineering company with recruitment and selection processes and procedures. • Collected and analysed company information to increase planning and work efficiency. • Prepared and reviewed performance reviews for employees. • Generated quarterly reports on staff turnovers and presented results to senior management. • Organised and performed recruitment initiatives and tasks including CV assessments, reference reviews and presentation of candidates to clients for approval.



FGS Fondo de Garantías de Santander S.A.

• Colombia
• Banking

• Intern (Business assistant)

  • Apr 2011 - Oct 2011

  • Assisted the marketing team in implementing marketing plans and campaigns. • Performed competitive benchmarking and identified potential markets for new products. • Developed and executed the company’s first customer satisfaction surveys. • Analysed customer behaviour to improve new and existing products. • Assisted the marketing team in implementing marketing plans and campaigns. • Performed competitive benchmarking and identified potential markets for new products. • Developed and executed the company’s first customer satisfaction surveys. • Analysed customer behaviour to improve new and existing products.