Experience

All Insurance Underwriters, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Commercial Insurance-Workers Compensation

  • May 2023 - Present



Nations Lending

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Loan Closer

  • Sep 2020 - Mar 2023

  • Managed the preparation and understanding of loan closing documents, adhering to Nations Lending standards, as well as federal, state, and investor requirements, ensuring timely and accurate delivery under tight deadlines. • Balanced final closing disclosures and ensured data accuracy for various transactions, including FHA, VA, USDA, Conforming, Jumbo, DPA, and 203K, showcasing adaptability to diverse program needs. • Collaborated effectively with key mortgage stakeholders, such as loan originators, underwriters, funders, and title partners, ensuring high service quality and efficient communication for seamless transactions. • Conducted thorough quality assurance reviews of loan files, covering areas like TILA, GFE, LE and CD, document expiration, and escrow determinations, guaranteeing compliance and correctness before issuing clear-to-close statements. • Reviewed, approved, and prepared loan documents, including state-specific disclosures and final closing disclosures, liaising with closing agents and ensuring alignment with TRID requirements and loan guidelines. • Adapted to evolving department needs, including process changes, system updates, and high-volume workdays, while providing support to colleagues and addressing inquiries from various partners. • Consistently a Top Monthly Closer, showcasing dedication and excellence in loan management and client servicing. Show less



Siesta Coast Capital

• Clearwater, Florida, United States

• Operations Manager

  • Jul 2015 - Sep 2020

  • Consistently maintained a portfolio of 200 units, achieving a monthly occupancy rate of 90% or higher, while overseeing all aspects of tenant management from leasing to move-outs. • Efficiently managed financial operations, including the collection, processing, and posting of rents, security deposits, and associated fees; additionally executed eviction processes when required. • Directed staffing procedures, encompassing hiring, training, counseling, and terminations, while managing all facets of employee payroll and benefits. • Generated and reviewed crucial property communications, spanning from staff action requirements and reviews to incident reports, ensuring seamless internal coordination. • Oversaw property maintenance operations, assessing property conditions to identify essential projects, supervising maintenance tasks, and prioritizing both routine and emergency duties for in-house staff. • Engaged actively with residents, addressing complaints, resolving conflicts, and establishing clear emergency communication plans to foster a positive community environment. Show less



Bay Dermatology and Cosmetic Surgery, P.A.

• United States
• Cosmetics
• 1 - 100 Employee

• Partner Coordinator/Real Estate & Maintenance Manager

  • May 2014 - Jul 2015

  • Administered partners' professional development, managing CME, licensing, and credentialing; liaised with billing companies to ensure adherence to federal and state regulatory guidelines and reported CME credits to AOA and CE Broker. • Strengthened relationships with Largo Medical Center's residency program, ensuring partners consistently met educational requirements and were updated on relevant conferences and seminars. • Facilitated travel and scheduling logistics, coordinating hotel and travel arrangements for partners and managing schedule changes across office, educational, and business activities. • Oversaw commercial real estate properties, handling day-to-day operations such as tenant relations, maintenance, security, and landscaping, while also managing vendor and tenant insurance certificates and key lease date tracking. • Directed property maintenance and construction, allocating daily tasks to technicians, supervising construction for newly leased units, and ensuring tenant satisfaction through follow-ups. • Managed tenant occupancy processes, from introduction to compliance inspections, maintaining comprehensive tenant lease files, records, and correspondence. Show less



MAA

• United States
• Real Estate
• 700 & Above Employee

• Support Manager

  • Jan 2007 - May 2014

  • Achieved a 96% lessee retention rate while ensuring stringent compliance with federal and state regulations, overseeing leasing for 200+ properties, and delivering comprehensive financial reports to Corporate. • Advanced through two promotions due to consistent achievement in retention goals and played a pivotal role in the award-winning community's leadership, guiding management, vendors, and leasers on diverse company policies. • Assisted 400+ residents with leasing matters, mentored Leasing Consultants on best practices, and ensured community aesthetics through regular inspections and quality-focused initiatives. • Served as a primary liaison, addressing rental challenges, ensuring timely financial transactions, and fostering long-term resident relationships through exemplary customer service and property tours. • Elevated community spirit by orchestrating and participating in resident social events, while also managing financial protocols, handling delinquencies, and driving the eviction process when necessary. Show less