Experience

InstaGroup

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Office Administrator

  • Apr 2017 - Present

  • Liaised with wide base of customers and energy suppliers, addressing requests and inquiries via phone or email• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems• Kept physical files and digital records organised for easy updating and retrieval by authorised team members• Worked with the 'in-house' database and external client databases



SQS

• United Kingdom
• Utilities
• 1 - 100 Employee

• Senior Customer Service Advisor

  • Sep 2015 - Mar 2017

  Provided effective administration support to the customer service team, to manage an excellent working relationship with new and existing customers across the business and to ensure any concerns and complaints are dealt with in a professional and timely manner



Sitel

• Customer Service - Product Specialist

  • Oct 2009 - Aug 2015

  • Answered calls in a busy call centre. Ensuring information was taken accurately and logged correctly on the 'in house' Salesforce system• Dealt with customer escalations when an agent had been unable to resolve the customer's complaint• Managed the customer care emails, making sure that on a daily basis that all emails have been responded to and logged• Liaised with the warehouse to follow up on orders not yet received by the customers and manage customer expectations• Completed quality assessment monitoring with agents, providing training where necessary to improve the service provided