Andrea Hricova
Receptionist | Administrator at Tavistock Relationships- Claim this Profile
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English Professional working proficiency
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Slovak Native or bilingual proficiency
Topline Score
Bio
Credentials
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Gateway Assessor
Citizens AdviceJun, 2013- Oct, 2024 -
Understanding of Community Interpreting
OCN London RegionMay, 2012- Oct, 2024 -
ESOL, English for Speakers of Other Languages
University of CambridgeJun, 2007- Oct, 2024
Experience
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Tavistock Relationships
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Receptionist | Administrator
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Apr 2014 - Present
* Greeting and dealing with clients, student, internal and external stakeholders. * Creating excellent interdepartmental stakeholder relationships. * Managing the switchboard, forwarding calls as necessary and handling general enquires. * Arranging client appointments and providing clients with information about our services * Using booking room system (CRM & Outlook) to coordinate room allocation. * Allocating rooms for clinical or meeting purposes and liaising with staff and clinicians to update them on any changes making sure all rooms are fit for purpose. * Maintaining multiple company databases. * Taking appropriate action to deal with difficult situations such as clients who are aggressive or disruptive. * Dealing with daily mail deliveries, organising courier, recording incoming and outgoing mail, franking, and distributing to relevant people. * Responsible for office supplies including maintaining stock levels and refreshment. * Responsible for building check, dealing with and reporting maintenance issues. Show less
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Citizens Advice Bureau, London Borough of Haringey
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London, United Kingdom
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Receptionist | Office Administrator | Customer Service | Front of House | General Administration
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Nov 2011 - Apr 2014
Citizens Advice Bureau aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. Receptionist | Office Administrator | Customer Service | Front of House | General Administration * Reception management, greeting clients, taking personal details and passing messages on to relevant advisors and other staff. * Other Front of House responsibility include taking memos, maintaining and updating computer files accurately, dealing with sensitive information in accordance with data protection policy. * Providing information about our services and signposting clients to the relevant organisations * Handling and transferring incoming telephone calls from clients and resolving any telephone queries. Office Assistant | Administrator * Dealing with daily mail deliveries, recording incoming and outgoing mail, franking and distributing to relevant people. * Booking appointments, rescheduling appointments * Creating new and updating existing cases ensuring office procedures are followed. * Drafting or wrting letters, telephoning and liaiseing with third parties. * Responsible for office supplies including maintaining stock levels and refreshment. * Filing, scanning and photocopying of documents and assisting with social policy work Show less
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AA Property Sales
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London, United Kingdom
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Receptionist | Office Administrator | Customer Service | Front of House | General Administration
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Oct 2010 - Dec 2011
Property services / sales agent. Receptionist | Office Administrator | Customer Service | Front of House | General Administration * Responsible for keeping all database records up to date and overseeing the running of the office. This involved updating client information, including contacting clients on a regular basis. * Maintaining good client relationship by offering a personalised service that some other companies do not offer. * Arrange marketing using all forms of marketing techniques and other ways to promote properties available including newspapers, online, direct mail drops and through ‘for sale’ boards. * Send out details of new properties on the market to clients on the database identified as those who are looking for that type of property, followed up with customer calls. * Make appointments and accompany potential buyers on property visits, highlighting properties key features and answering any questions. * Monitor sales as they proceed and liaise with all interested parties, vendors, buyers, solicitor and surveyors. Show less
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CSOB
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Czechia
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Banking
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700 & Above Employee
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Receptionist | Office Administrator | Customer Service | Front of House | General Administration
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May 1999 - Jun 2004
CSOB Insurance is a universal insurance company that provides a wide range of products from the life and non-life insurance. Receptionist | Office Administrator | Customer Service | Front of House | General Administration * Handle day-to-day administration of life assurance policies. Updating data base information, contact with clients via telephone and correspondents. * Deal with enquiries from new and existing customers, financial advisers and sales team personnel. * Prepare change of address records, and issue service discontinuance orders using various software packages designed for the task. * Liaise with customer by telephone or in person, in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. * Responsible for checking customer contracts, dealing with any issues arising from incorrect information or missing details. * Maintained up to date knowledge of products and services through attending regular training and development programs. * Collect payments from clients Show less
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Education
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1991 - 1993
Business Academy
A Level, Business, IT, Science, Slovak language, Russian language
Community
