Experience

Orbis Education

• United States
• Education Management
• 300 - 400 Employee

• Operations Training Manager

  • Jan 2023 - Present

  As the Training Operations Manager for Orbis Education (Indianapolis Office) I work with new hire onboarding, as well as, supporting the company in identifying, planning, promoting, and coordinating the training and professional development activities of the Admissions and Academics Services staff. In my position I'm privileged to train, coach, mentor, and develop Orbis employees with the express purpose of assisting them to identify and achieve their personal career goals.

• Team Devlopment Specialist

  • Apr 2022 - Jan 2023

  Supported the training team in identifying, planning, promoting and coordinating the training and professional development activities of the Admissions and Academic Services staff. Coached, mentored and developed employees with the express purpose of assisting them to identify and achieve their personal career goals.

• Admissions Quality Manager I & II

  • Sep 2019 - Apr 2022

  Collaborated with partners, executive leadership, training and development, and admissions on a variety of projects and initiatives to create successful organizational outcomes.Assisted in driving conversions rates for multiple Accelerated Bachelor of Science in Nursing (ABSN) programs.Evaluated admission advisors on compliance and quality assurance on student interactions through call monitoring.Provided weekly individual and group coaching/training on processes, procedures, and initiatives.Coached, as well as mentored advisors toward increased effectiveness in their calls and maintain quality assurance oversight of members within my teams to ensure the communication of accurate information and the implementation of best practices are being met on a consistent basis. Show less



Carrington Mortgage Services, LLC

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Supervisor / Quality Assurance Team Lead / Quality Assurance Claims / Quality Assu

  • May 2015 - Sep 2019

  Oversaw the Default Claims Quality Assurance Department in the performance of quality control audits to default related processes, ensuring loans are managed and in accordance with investor, insurer, company policies, and HUD guidelines related to in-line quality assurance and post mortem quality controls. Performed audits consisting of review, analysis, risk assessment, and testing of sample populations are managed to mitigate losses and remain in compliance with federal regulations. • Promoted three times in less than two years by consistently achieving profitable results through implementation of effective business solutions. • Established a tracking system to ensure the timely filing of FHA Claims to HUD to increase performance and bottom-line results. • Reviewed FHA claims within the investor/insurer timeframe and provided solutions to boost productivity and efficiency across the organization by quickly identifying problem areas and implementing effective solutions. Show less



Navient

• Fishers, IN

• Collection Specialist

  • Dec 2013 - May 2015

  Rehabilitated accounts by identifying the risk associated with assigned accounts and executed prompt action to minimize loss. Evaluated the client’s current financial situation and applied solid credit knowledge and combined ingenuity in the management of problem accounts while obtaining customer cooperation and protecting the interest of the lender. • Negotiated alternate payment arrangements including token or reduced payment amounts and accurately communicated the revised terms and conditions of the loan. Executed sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to policies and procedures. Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Group Risk Manager

  • Feb 2006 - Jul 2013

  Directed two departments in the subrogation and non-subrogation activities related to insurance claim and supported a fleet of 11,000+ cars and 85 rental locations. Oversaw underwriting to ensure the safety of over 600 employees and customer and analyzed claims and conducted audits of 20 rental locations. Successfully launched a nationwide Claims Management and Collection Plan for the truck rental division; resulting in better collection percentages. • Achieved two Exceptional Achievement Awards for exceeding performance goals. Slashed losses to $19 per car through and improved growth by 15% through the enforcement of underwriting procedures. • Lobbied with State Senators and House Representatives from 2007 – 2011 to pass the Conversion Bill which made it a felony to steal a rental car. Show less