Andrea Higuera Araque

Co-founder & CEO at Yask
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Colombia, CO
Languages
  • English Professional working proficiency
  • Japanese Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • AI for Everyone
    Coursera
    Dec, 2020
    - Oct, 2024
  • Startup Founder Track - Startup School
    Y Combinator
    Jun, 2017
    - Oct, 2024

Experience

  • Yask
    • Colombia
    • E-Learning Providers
    • 1 - 100 Employee
    • Co-founder & CEO
      • Jul 2016 - Present

      Yask is a new and fun way for language learners to practice their writing and pronunciation with the help of a global community of native speakers. It is the first app that combines Artificial Intelligence and Human Intelligence to provide a reliable, easy and personalized way for anyone to improve their language skills. https://yask.app https://play.google.com/store/apps/details?id=co.yaskapp https://itunes.apple.com/us/app/yask/id1143279500?mt=8 Yask is a new and fun way for language learners to practice their writing and pronunciation with the help of a global community of native speakers. It is the first app that combines Artificial Intelligence and Human Intelligence to provide a reliable, easy and personalized way for anyone to improve their language skills. https://yask.app https://play.google.com/store/apps/details?id=co.yaskapp https://itunes.apple.com/us/app/yask/id1143279500?mt=8

  • Táximo
    • Canada
    • Taxi and Limousine Services
    • Product Manager
      • Sep 2015 - Jul 2016

      Worked in user and market research, product envisioning and business models design. Planned and executed a successful strategy for hiring 500 drivers in 1 month, temporarily leading the Operations Team. Worked in user and market research, product envisioning and business models design. Planned and executed a successful strategy for hiring 500 drivers in 1 month, temporarily leading the Operations Team.

  • Tappsi
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Product Manager
      • Apr 2015 - Sep 2015

      - Design and implement processes for managing the Product Area in coordination with the other teams.- Lead the execution of projects with external clients (e.g. Davivienda and Google).- Define the specifications of features and projects: user stories, experience flow, acceptance criteria, mockups, approved resources and copies.- Propose a plan for improving the experience of our users, applying Design Thinking and Service Design methodologies.- Support the QA process for approval. Show less

    • Customer Service Consultant
      • Jan 2015 - Mar 2015

      - Identify the problems, needs and opportunities for improvement of the Customer Service Team. - Propose and implement a plan for giving a new focus to the service and fixing its main problems.- Recruit and train a new leader for the team.

  • Lenddo
    • Mexico
    • Banking
    • Customer Service Leader for LATAM
      • Mar 2013 - Nov 2014

      Lenddo - Colpatria Credit Card: - Lead the first B2B product of the company: the approval of credit cards to Lenddo members. - Define the product requirements and goals with Colpatria and monitor the operations after launch. - Coordinate our team to work in accordance to the project objectives in the different units: Marketing, Operations and Product. Lead the LATAM Customer Service Team on giving the best experience to our customers from Colombia and Mexico. - Plan and implement new strategies to improve the Customer Experience and reach the company goals. - Set and monitor the CS's LATAM Goals and promote a goal orientation within the team. - Include the Customer's perspective on the decision-making process of the Product and Marketing teams. NPS (Net Promoter System): - Design and implement the global program for The Philippines, Mexico and Colombia. Show less

  • Urban Station
    • Argentina
    • Facilities Services
    • 1 - 100 Employee
    • Host + Community Manager
      • Jan 2012 - Feb 2013

      Being a host for all customers using the service (co-working space) and managing Social Networks. - Customer Service (Social Networks, phone, in-site) - Design all communication pieces for customers. - Update and feed content on Social Networks. - General administration and accounting tasks. Being a host for all customers using the service (co-working space) and managing Social Networks. - Customer Service (Social Networks, phone, in-site) - Design all communication pieces for customers. - Update and feed content on Social Networks. - General administration and accounting tasks.

Education

  • Universidad de Los Andes
    Bachelor's Degree, Design, Human Centered Design
    2008 - 2011
  • Universidad de Los Andes
    Minor in Product Design, Design
    2008 - 2011
  • Universidad de Los Andes
    Minor in Psychological Processes, Psychology
    2008 - 2011

Community

You need to have a working account to view this content. Click here to join now